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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,699
shipping
12,689
quality
12,683
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Seaching for books is easy with Alibri
January 10, 2023
Updated review

Seaching for books is easy with Alibri. Enjoy the diversity of titles and ability to find rare or out of print books.

Date of experience: January 10, 2023

Great price, easy to find book wanted
September 3, 2021
Previous review

Great price, easy to find book wanted.

Date of experience: September 3, 2021
Oregon
1 review
0 helpful votes
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There should be a prompt to allow you to, mid-transaction, update your ENTIRE profile before returning to the checkout. Having it broken into pieces on different screens makes it seem as though you may have missed something

Date of experience: January 10, 2023
New Jersey
2 reviews
3 helpful votes
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You pull in customers with under the guise of a 5 dollar discount, and then ONLY upon checking out is it specified that there is an order minimum to use the discount--DECEPTIVE ADVERTISING costs you!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 10, 2023
Virginia
1 review
0 helpful votes
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Always great!
January 10, 2023
Updated review

Always great! Very easy to find all of the books I wish to read, even new releases.

Date of experience: January 10, 2023

I adore Alibris
August 12, 2021
Previous review

I adore Alibris. I can always find the books I need and want. Delivery is prompt and courteous.

Date of experience: August 12, 2021
California
1 review
0 helpful votes
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Easy!
January 10, 2023

Easy! I really like the variety of books they have to offer.

Date of experience: January 10, 2023
New York
1 review
0 helpful votes
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It had the books I was looking for at a reasonable...
January 10, 2023
Updated review

It had the books I was looking for at a reasonable price

Date of experience: January 10, 2023

I am delighted to have Alibris when I am looking for...
March 28, 2022
Previous review

I am delighted to have Alibris when I am looking for books I want to own.

Date of experience: March 28, 2022
California
1 review
0 helpful votes
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I couldn't go back once at the pay page to get the discount. Additionally, both books were coming from the same store, shipping shouldn't have been that much.

Date of experience: January 9, 2023
Minnesota
3 reviews
0 helpful votes
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After a long absence, I found Alibris again...still a member on file. Happy to work with you again. Site is easy to maneuver and place an order. Prices great. Shipping a bit high, but so is everything else these days.

Date of experience: January 9, 2023
New Mexico
1 review
0 helpful votes
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I love the fact that you can choose from various vendors and quality for best options.

Date of experience: January 9, 2023
Colorado
1 review
0 helpful votes
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Had many books in my cart that had taken an hour to all find, and when I made an account and signed in, they all disappeared.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 9, 2023
Pennsylvania
1 review
0 helpful votes
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The website is clean clear and concise. Thank you so much for your assistance

Date of experience: January 9, 2023
Texas
1 review
0 helpful votes
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I've not yet heard of this site but the amazing price drop for this book made me give it a shot

Date of experience: January 9, 2023
New York
1 review
0 helpful votes
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First time buying from here and so far the experience feels smooth and clear.

Date of experience: January 9, 2023
Georgia
1 review
0 helpful votes
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Could not get the "first timer" code to be accepted

Date of experience: January 9, 2023
Illinois
2 reviews
0 helpful votes
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Easy to find the book and liked the price. Hope it arrives as promised.

Date of experience: January 9, 2023
Florida
1 review
0 helpful votes
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Super easy to navigate and got my ebook for a great price!

Date of experience: January 9, 2023
California
1 review
0 helpful votes
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Your Greek section mixes Ancient, New Testament and Modern Greek. Confusing. People usually study only one of them, or one at a time.

Date of experience: January 9, 2023
California
2 reviews
0 helpful votes
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I like shopping for books here, because whether new or used, I'm always pleased with my purchase both with the quality of the book ad the price.

Date of experience: January 9, 2023
New York
1 review
0 helpful votes
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*******890
January 9, 2023

*******890

Date of experience: January 9, 2023
Pennsylvania
1 review
0 helpful votes
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Always happy with alibris appreciate your existing

Date of experience: January 9, 2023