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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,713
shipping
12,703
quality
12,697
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Kentucky
1 review
0 helpful votes
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I noticed that my phone number was incorrect. It's *******349.

Date of experience: January 11, 2023
Florida
1 review
0 helpful votes
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You site is hard to use
February 10, 2023

You site is hard to use. A book was ordered for a museum library and I need to provide you with a copy of the Norton Museum of Art tax exempt certificate for order number *******. Two books were actually needed but by the time I got to check0ut the other book could not be located.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 11, 2023
New York
1 review
0 helpful votes
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Books easily found and checkout process quite easy
January 11, 2023
Updated review

Books easily found and checkout process quite easy

Date of experience: January 11, 2023

Quick and easy
April 3, 2022
Previous review

Quick and easy

Date of experience: April 3, 2022
Massachusetts
1 review
0 helpful votes
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I was offered a 5$ discount if I provided my contact info. I provided the info got a code but was not offered the chance to use it.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 11, 2023
Arizona
1 review
0 helpful votes
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I ordered this once NEW at the same price and got no email or anything and it canceled my purchase a week or so later.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 11, 2023
California
1 review
0 helpful votes
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Your website works very well, and I appreciate that you can check out as a guest rather than having to make an account!

Date of experience: January 11, 2023
Arizona
1 review
0 helpful votes
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Quick and easy to find books desired and purchase
January 11, 2023
Updated review

Quick and easy to find books desired and purchase.

Date of experience: January 11, 2023

It was quick and easy
February 8, 2021
Previous review

It was quick and easy.

Date of experience: February 7, 2021
Texas
2 reviews
0 helpful votes
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Ordered the wrong book the first time, need this one
January 11, 2023
Updated review

Ordered the wrong book the first time, need this one. Easy to find.

Date of experience: January 11, 2023

Ordered a book yesterday, that order cancelled, so...
January 3, 2023
Previous review

Ordered a book yesterday, that order cancelled, so this is my second order. So far so good.

Date of experience: January 3, 2023
Canada
1 review
0 helpful votes
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See, bought two books already since learning you accept...
January 11, 2023
Updated review

See, bought two books already since learning you accept Paypal now.

Date of experience: January 11, 2023

So delighted to find that I can use Paypal rather than...
January 11, 2023
Previous review

So delighted to find that I can use Paypal rather than credit card

Date of experience: January 11, 2023

Surprised to have found so many copies of this once-restricted book available

Date of experience: March 10, 2021

I enjoy shopping at Alibris
February 8, 2021
Previous review

I enjoy shopping at Alibris- good selection of books and good selection of sellers.

Date of experience: February 8, 2021
California
1 review
0 helpful votes
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Ok, standard stuff so far
January 11, 2023

Ok, standard stuff so far. I am a first time buyer

Date of experience: January 10, 2023
Minnesota
1 review
0 helpful votes
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Awesome, had a hard-to-find book for my college class.

Date of experience: January 10, 2023
Idaho
2 reviews
0 helpful votes
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I found the book I was looking for on Alibris and was able to order it easily.

Date of experience: January 10, 2023
Oregon
2 reviews
0 helpful votes
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I appreciate the prices for text books and the variety

Date of experience: January 10, 2023
Oklahoma
1 review
0 helpful votes
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Kicked me off two times but the end result still good. Love the descriptions, all the info.

Date of experience: January 10, 2023
Illinois
1 review
0 helpful votes
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Happy to find this book but frustrated shipping cost as much as the book.

Date of experience: January 10, 2023
Colorado
1 review
0 helpful votes
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Let me add more than one copy of a book
February 10, 2023

Let me add more than one copy of a book. Found a good deal, wanted 2 copies. When I tried to add to my cart it said I already had one.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 10, 2023
Michigan
1 review
0 helpful votes
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I saved my password but you lost it, so i lost one...
January 11, 2023
Updated review

I saved my password but you lost it, so i lost one of the books i had ordered.

Date of experience: January 10, 2023

The wrong address keeps popping up as i tried to put...
December 17, 2022
Previous review

The wrong address keeps popping up as i tried to put in a new shipping address

Date of experience: December 17, 2022
New York
1 review
0 helpful votes
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Shopping experience was quick and easy... let's see how shipping goes and description of book condition is accurate.

Date of experience: January 10, 2023
North Carolina
1 review
0 helpful votes
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I found the book here that I could not find at my local...
January 11, 2023
Updated review

I found the book here that I could not find at my local library. Thank-you.

Date of experience: January 10, 2023

Books
February 23, 2021
Previous review

..

Date of experience: February 23, 2021

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February 7, 2021
Previous review

..

Date of experience: February 7, 2021
Florida
1 review
0 helpful votes
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Quick to order a book at a reasonable price. So glad for this option

Date of experience: January 10, 2023