Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Well I just hope I get it I bought DVDs before and they were sent to the wrong place and I was not able to recover money or product but this has gone smoothly looking forward to seeing this DVD haven't seen it in years and they never seem to show it on TV/ cable
I read free shipping on reviews and had to pay shipping.
Convenient, cheap, but i wish there was a better description of the book
This platform is easy and fast. I've had good luck finding hard to find books and the sellers have always been accurate in their descriptions and truthful in their dealings.
Easy time getting into my account this time. Thank you.
Was looking for filter to show books from sellers already in your shopping cart
Is there an easier way to check for purchasing from the same company to reduce shipping costs?
There was no option to use the coupon code I'd received in my email on the mobile app. That was frustrating, as are the exorbitant shipping costs, but there's not much to be done about the latter. Thank you for a great coupon, and a wonderful selection of new and more obscure occult titles!
Excellent. Always reliable. Will continue to shop here.
Found what I wanted quickly and it was in stock. Love that!
Easy to find, easy to order - love easy!
This site is one of two that always shop from. Generally great prices on used books.
The book I needed was available with fast shipping, at a great price.
I ordered this item yesterday and the order was cancelled - item no longer available. That deserves 0 stars for service
Very easy to navigate. Has all the info before clicking on a link so no back and forth really glad i found this site.
Alibris always has what I'm looking for, even if it is some obscure sailing book from 50 years ago.
Easy, fast, nothing like sign up for emails or other offers got in the way.
Found a few movies that were new to me. Ones I never would have searched for
On my own.
I appreciate that it's easy to navigate the entire process of choosing and ordering. Clear and simple.
Have ordered before. Books always fit description. Easy to navigate site.
Easy to navigate site, descriptions accurate, receiving time good, books packaged sufficiently
So confused about costs and shipping. I received a coupon recently but can't find it. Why can't you just apply it? Last time I ordered, it took an exceedingly long time for them to arrive. Please monitor my order to see that it is processed and filled promptly.
Great selection and access to hard-to-find books. Aiding me in research requiring specific historical records and information.
Easy choice of seller, also in the Pacific Northwest.
I like getting books for cheaper even when they're used.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

