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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
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I love the fact that I can buy books as a guest and don't need a password to remember or in my case forget
I never get coupons from you until after I've purchased something, or the coupons I do get are invalid or expired. Also, your shipping cost are outrageous considering how long I have to wait to receive the book.
First time using site. Looking forward to receiving order.
Thanku, I suspect someone at the post office is doing malicious things, I'm talking to the postmaster tomorrow about my last order and Cd switched.
Descriptions are clear, location is included in description, reminders are set in check out regarding shipping times for over seas & currencies.
Very good, except I needed to return Alibris home page between each selection.
Very easy ordering, along with an excellent price.
Ordered one of your epub digital books
I am always pleased with all the books I have ordered
If you want a particular book, Alibris can find it.
Alibris almost always has the older books that I am interested in. And it is so easy to shop with Alibris.
I've been using Alibris for years.
Favorite used book store.
Overall good except I really really hate that y'all pre-select the box to be added to your spam email list for every single transaction. I purchase books often, and it's easy to forget just once to unclick the box. What a sneaky, shady practice!
Don't automatically select the box for receiving promotional emails. That's a sleazy move. Otherwise good interface--easy to search and purchase.
Similarly, forcing me to allow this feedback to be published publicly is unethical. Do you really want my feedback, or are you trying to up the number of publicly viewable customer reviews? It can't be the former if it's predicated on the latter.
Always satisfied with Alibris service and website. Thank you.
Alibris is always efficient and dependable. Excellent service!
Great as always! Lots of choices plus excellent recommendations of related resources.
I had alot of trouble getting logged Into my account and when I finally got in, I had to start over because I could not see the items in my cart.
I have never shopped here before. Your listing was cheaper than others. Hopefully it arrives in the estimated time.
Found what I needed at a very cheap price I will be coming back here for more
My gripe is that I could not use the THANKS coupon code that came when I joined. I was told I have to spend $50 in order to use the $5 off coupon. The email that included the coupon code did not say there was an order minimum.
Great price! This book is going to my grandson in prison. I really really hope it reaches him soon & in good condition. I am handicapped, so this is one of the few ways I can support him there. One drawback of your ordering site is the limited number of characters allowed for the address. So I entered the name of the institution with all three words together, no spaces. I hope that will work for permissible delivery. SantiamCorrectionalInstitution. Thanks!
Was just a little slow finding how to get to the Cart
Quick and easy plus Capital One found a coupon that worked
Easy and quick; very clear steps; reasonable prices
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

