Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,696
shipping
12,686
quality
12,680
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Connecticut
1 review
0 helpful votes
Follow Gerald P.
Unfollow Gerald P.
Share Review
Report Review

I love the fact that I can buy books as a guest and don't need a password to remember or in my case forget

Date of experience: January 19, 2023
Florida
1 review
0 helpful votes
Follow William A.
Unfollow William A.
Share Review
Report Review

I never get coupons from you until after I've purchased something, or the coupons I do get are invalid or expired. Also, your shipping cost are outrageous considering how long I have to wait to receive the book.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 19, 2023
Pennsylvania
1 review
0 helpful votes
Follow Teresa O.
Unfollow Teresa O.
Share Review
Report Review

First time using site
January 19, 2023

First time using site. Looking forward to receiving order.

Date of experience: January 19, 2023
California
1 review
0 helpful votes
Follow PAUL P.
Unfollow PAUL P.
Share Review
Report Review

Thanku, I suspect someone at the post office is doing malicious things, I'm talking to the postmaster tomorrow about my last order and Cd switched.

Date of experience: January 19, 2023
Tennessee
1 review
0 helpful votes
Follow Meggan B.
Unfollow Meggan B.
Share Review
Report Review

Descriptions are clear, location is included in description, reminders are set in check out regarding shipping times for over seas & currencies.

Date of experience: January 19, 2023
Minnesota
1 review
0 helpful votes
Follow Ruth U.
Unfollow Ruth U.
Share Review
Report Review

Very good, except I needed to return Alibris home page between each selection.

Date of experience: January 19, 2023
Illinois
1 review
0 helpful votes
Follow Thomas D.
Unfollow Thomas D.
Share Review
Report Review

Very easy ordering, along with an excellent price
January 19, 2023
Updated review

Very easy ordering, along with an excellent price.

Date of experience: January 19, 2023

Ordered one of your epub digital books
May 5, 2022
Previous review

Ordered one of your epub digital books

Date of experience: May 5, 2022
Missouri
1 review
0 helpful votes
Follow Jane H.
Unfollow Jane H.
Share Review
Report Review

I am always pleased with all the books I have ordered

Date of experience: January 19, 2023
Missouri
1 review
0 helpful votes
Follow Barbara A.
Unfollow Barbara A.
Share Review
Report Review

If you want a particular book, Alibris can find it
January 19, 2023
Updated review

If you want a particular book, Alibris can find it.

Date of experience: January 19, 2023

Alibris almost always has the older books that I am...
November 6, 2022
Previous review

Alibris almost always has the older books that I am interested in. And it is so easy to shop with Alibris.

Date of experience: November 6, 2022
Kentucky
1 review
0 helpful votes
Follow Eric F.
Unfollow Eric F.
Share Review
Report Review

I've been using Alibris for years
January 19, 2023

I've been using Alibris for years.

Favorite used book store.

Date of experience: January 19, 2023
New York
1 review
0 helpful votes
Follow Eric Z.
Unfollow Eric Z.
Share Review
Report Review

Overall good except I really really hate that y'all...
February 18, 2023
Updated review

Overall good except I really really hate that y'all pre-select the box to be added to your spam email list for every single transaction. I purchase books often, and it's easy to forget just once to unclick the box. What a sneaky, shady practice!

Date of experience: January 19, 2023

Don't automatically select the box for receiving promotional emails. That's a sleazy move. Otherwise good interface--easy to search and purchase.
Similarly, forcing me to allow this feedback to be published publicly is unethical. Do you really want my feedback, or are you trying to up the number of publicly viewable customer reviews? It can't be the former if it's predicated on the latter.

Date of experience: December 9, 2021
New York
1 review
0 helpful votes
Follow Erin T.
Unfollow Erin T.
Share Review
Report Review

Always satisfied with Alibris service and website
January 19, 2023
Updated review

Always satisfied with Alibris service and website. Thank you.

Date of experience: January 19, 2023

Alibris is always efficient and dependable
August 19, 2021
Previous review

Alibris is always efficient and dependable. Excellent service!

Date of experience: August 19, 2021
Oregon
1 review
0 helpful votes
Follow Christine K.
Unfollow Christine K.
Share Review
Report Review

Great as always!
January 19, 2023

Great as always! Lots of choices plus excellent recommendations of related resources.

Date of experience: January 19, 2023
Texas
1 review
0 helpful votes
Follow Lynn K.
Unfollow Lynn K.
Share Review
Report Review

I had alot of trouble getting logged Into my account and when I finally got in, I had to start over because I could not see the items in my cart.

Date of experience: January 18, 2023
Canada
2 reviews
0 helpful votes
Follow Logan S.
Unfollow Logan S.
Share Review
Report Review

I have never shopped here before
January 19, 2023

I have never shopped here before. Your listing was cheaper than others. Hopefully it arrives in the estimated time.

Date of experience: January 18, 2023
Texas
1 review
0 helpful votes
Follow Johnathan J.
Unfollow Johnathan J.
Share Review
Report Review

Found what I needed at a very cheap price I will be coming back here for more

Date of experience: January 18, 2023
Oregon
1 review
0 helpful votes
Follow Cynthia W.
Unfollow Cynthia W.
Share Review
Report Review

My gripe is that I could not use the THANKS coupon...
February 18, 2023
Updated review

My gripe is that I could not use the THANKS coupon code that came when I joined. I was told I have to spend $50 in order to use the $5 off coupon. The email that included the coupon code did not say there was an order minimum.

Date of experience: January 18, 2023

Great price!
January 19, 2023
Previous review

Great price! This book is going to my grandson in prison. I really really hope it reaches him soon & in good condition. I am handicapped, so this is one of the few ways I can support him there. One drawback of your ordering site is the limited number of characters allowed for the address. So I entered the name of the institution with all three words together, no spaces. I hope that will work for permissible delivery. SantiamCorrectionalInstitution. Thanks!

Date of experience: January 18, 2023
Oregon
1 review
0 helpful votes
Follow Michael Z.
Unfollow Michael Z.
Share Review
Report Review

Was just a little slow finding how to get to the Cart

Date of experience: January 18, 2023
Minnesota
1 review
0 helpful votes
Follow Heidi I.
Unfollow Heidi I.
Share Review
Report Review

Quick and easy plus Capital One found a coupon that worked

Date of experience: January 18, 2023
Maryland
1 review
0 helpful votes
Follow Carolyn X.
Unfollow Carolyn X.
Share Review
Report Review

Easy and quick; very clear steps; reasonable prices

Date of experience: January 18, 2023