Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,697
shipping
12,687
quality
12,681
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Susan V.
Unfollow Susan V.
Share Review
Report Review

It was easy to find the book I was looking for, and it was at a good price with reasonably priced, fairly fast shipping.

Date of experience: January 17, 2023
North Carolina
1 review
0 helpful votes
Follow Binta Z.
Unfollow Binta Z.
Share Review
Report Review

Wonderful shopping experience and I love supporting an indie book company.

Date of experience: January 17, 2023
Vermont
1 review
0 helpful votes
Follow Donald B.
Unfollow Donald B.
Share Review
Report Review

Easy shopping for different books than I started with!
Came for 1 and bought 3:-)

Date of experience: January 17, 2023
Nevada
2 reviews
0 helpful votes
Follow Daniel C.
Unfollow Daniel C.
Share Review
Report Review

Horrible computer glitches on your site
February 16, 2023

Horrible computer glitches on your site. Constant freezing of screen. Very poor website maintenance today.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 17, 2023
Nevada
1 review
0 helpful votes
Follow Christina S.
Unfollow Christina S.
Share Review
Report Review

Good experience!
January 17, 2023

Good experience! Books are just gone so fast. I don't get a chance to buy the one I chose sometimes because it becomes no longer available.

Date of experience: January 17, 2023
Tennessee
2 reviews
0 helpful votes
Follow Emilie M.
Unfollow Emilie M.
Share Review
Report Review

Fineat least 10 characters are needed
January 17, 2023

Fine
At least 10 characters are needed.
Nothing wrong. Basic online shopping

Date of experience: January 17, 2023
Michigan
1 review
0 helpful votes
Follow Linda S.
Unfollow Linda S.
Share Review
Report Review

Easy to use, Found the book I wanted easily. Easy to use site.

Date of experience: January 17, 2023
Ohio
1 review
0 helpful votes
Follow me W.
Unfollow me W.
Share Review
Report Review

Best site ever :) super low prices and good quality.

Date of experience: January 17, 2023
Wisconsin
1 review
0 helpful votes
Follow Debra T.
Unfollow Debra T.
Share Review
Report Review

I tried to use the coupon code for $5 sent by text but it never subtracted the coupon. Fortunately I used the Cart Organizer which actually saved me $5.41

Date of experience: January 17, 2023
Tennessee
1 review
0 helpful votes
Follow Lily C.
Unfollow Lily C.
Share Review
Report Review

Other sites may have the same price points, but the shipping speed and clean UI can't be beat for me.

Date of experience: January 17, 2023
Virginia
1 review
0 helpful votes
Follow Kimberly W.
Unfollow Kimberly W.
Share Review
Report Review

This is my first time using Alibris for books and locating the book was easy and check out was quick and easy.

Date of experience: January 17, 2023
Delaware
3 reviews
0 helpful votes
Follow Rae A.
Unfollow Rae A.
Share Review
Report Review

Simple, easy way to purchase books
January 17, 2023
Updated review

Simple, easy way to purchase books. Used books so far have been in better description than described. Thanks!

Date of experience: January 17, 2023

Quick!
November 16, 2022
Previous review

Quick! Easy peasy. Thanks!

Date of experience: November 15, 2022
Indiana
1 review
0 helpful votes
Follow Mike B.
Unfollow Mike B.
Share Review
Report Review

Ordering is fine
February 16, 2023

Ordering is fine.

I think the shipping is too slow and too expensive.

Date of experience: January 17, 2023
New Jersey
1 review
0 helpful votes
Follow Farzana V.
Unfollow Farzana V.
Share Review
Report Review

I love everything except I would like combined shipping when buying multiple books from the same seller.

Date of experience: January 17, 2023
Colorado
1 review
0 helpful votes
Follow ROBERT B.
Unfollow ROBERT B.
Share Review
Report Review

You always have hard to find math and science books.

Date of experience: January 17, 2023
Texas
4 reviews
0 helpful votes
Follow Roberta X.
Unfollow Roberta X.
Share Review
Report Review

Easy to find and place my order for the type of book...
January 17, 2023
Updated review

Easy to find and place my order for the type of book wanted.

Date of experience: January 17, 2023

Good service and I usually find a book right away that I can read and learn from.

Date of experience: May 23, 2022
Colorado
2 reviews
0 helpful votes
Follow Jeff V.
Unfollow Jeff V.
Share Review
Report Review

Alibris always comes through when my local book store...
January 17, 2023
Updated review

Alibris always comes through when my local book store can't find the book I want.

Date of experience: January 17, 2023

Glad you guys have these books I'm unable lot find...
January 1, 2023
Previous review

Glad you guys have these books I'm unable lot find at my local bookstore.

Date of experience: January 1, 2023
Canada
1 review
0 helpful votes
Follow Alan R.
Unfollow Alan R.
Share Review
Report Review

Hate shopping on the internet, but what ya gonna do...

Date of experience: January 17, 2023
Ohio
1 review
0 helpful votes
Follow gary W.
Unfollow gary W.
Share Review
Report Review

Easy to use site, good overall description of item, thank u,

Date of experience: January 17, 2023
Maine
1 review
0 helpful votes
Follow Susanna X.
Unfollow Susanna X.
Share Review
Report Review

I selected my book under a "Free Shipping" heading, yet was charged for shipping when checking out.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 17, 2023