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Alibris

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,719
shipping
12,709
quality
12,703
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Lower prices and availability of wide range of books
February 2, 2023
Updated review

Lower prices and availability of wide range of books.

Date of experience: February 2, 2023

I wish I didnt have to pay shipping for each book
August 25, 2021
Previous review

I wish I didnt have to pay shipping for each book

Date of experience: August 24, 2021
Washington
1 review
0 helpful votes
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Book condition descriptions were clear and well described. Lower prices for some of my book choices were found and offered by the website. It was a good experience for me as a first time shopper on this website. Thank you.

Date of experience: February 2, 2023
Ohio
1 review
0 helpful votes
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So far the ordering process was swift and efficient.

Date of experience: February 2, 2023
Pennsylvania
1 review
0 helpful votes
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Alibris is a lifesaver; I can usually find whichever book students ask for and get them very quickly for my classroom; I have spent a good $1,000 this year on books, furniture, and supplies, but Alibris lessens that expense out of pocket and products are usually as described with super fast delivery.

Date of experience: February 2, 2023
Colorado
2 reviews
0 helpful votes
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I would love the option to search for multiple books and have Alibris offer sellers with all of them available to save on shipping. It's currently very clunky to try to match them up. Part of my desire to use Alibris is to purchase used books for environmental reasons and shipping them from all over the place reduces that benefit. Not to mention the added cost of multiple shipping charges.

Date of experience: February 2, 2023
California
1 review
0 helpful votes
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It's amazing for me that find the book I can not buy it from other ways.

Date of experience: February 2, 2023
Florida
1 review
0 helpful votes
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Adding to the order one at a time was very confusing. Not knowing until the end that I would not be charged for shipping was not cool! Over all it took a lot of time to complete this order and unfair to the helper, Urvashi.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 2, 2023
Colorado
1 review
0 helpful votes
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Success in final purchase is a 5; but with several...
February 2, 2023
Updated review

Success in final purchase is a 5; but with several times there were roadblocks while attempting to obtain help along the way. I know it is not desired for customers to experience negativity, but possibly some could be addressed and changed. There were a few loops which negatively captivated efforts thwarting success.
They are probably rare. You are "practically perfect in every way" (Mary Poppins).

Date of experience: February 2, 2023

Successful
September 4, 2022
Previous review

Successful

Date of experience: September 3, 2022
Illinois
1 review
0 helpful votes
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I always like your site for books
February 2, 2023
Updated review

I always like your site for books. Your site is very friendly, and I generally find what I'm looking for and at an excellent price.

Date of experience: February 1, 2023

I usually find just what I'm looking for on the alibris...
December 27, 2022
Previous review

I usually find just what I'm looking for on the alibris books site. Books are in nice condition, and delivery is excellent. Thanks!

Date of experience: December 26, 2022

Very easy to find and order what I'm looking for
August 28, 2022
Previous review

Very easy to find and order what I'm looking for - thanks!

Date of experience: August 27, 2022

Alibris is very reliable source for the books I'm interested in.

Date of experience: June 3, 2022

I am often pleased to find titles that I'm looking...
April 18, 2022
Previous review

I am often pleased to find titles that I'm looking for on the Alibris site. Thanks!

Date of experience: April 17, 2022

Alibris is one of my go-to book acquisition sites because...
January 31, 2021
Previous review

Alibris is one of my go-to book acquisition sites because I often find what I'm looking for.

Date of experience: January 30, 2021
Texas
1 review
0 helpful votes
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Items from same seller need combined shipping
March 4, 2023
Updated review

Items from same seller need combined shipping. They're going to lose more business for charging so much for items that qualify for Media Mail

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2023

Albris inventory is often more expensive than other...
May 28, 2021
Previous review

Albris inventory is often more expensive than other sellers.

Date of experience: April 27, 2021
Colorado
1 review
0 helpful votes
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There is no discounts for new customers.
Only if you spend 45$ then there a coupon.
Being a new client a person more then likely WILLN'T spend $45.
Plus on $45 the cost of shipping is alot.

You want customers to return. The amount of first order shouldn't be so high.
Because of this poorly decision. I opt out of emails and text alerts.

Date of experience: February 1, 2023
Indiana
1 review
0 helpful votes
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The descriptions and illustrations helped to explain the content of the books.

Date of experience: February 1, 2023
Texas
1 review
0 helpful votes
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Fantastic
February 2, 2023

Fantastic -- clear, easy to find items, beautiful format for updating credit card, etc. Marvelous way of grouping selected books by vendor, thus saving shipping costs so I don't have to comb through multiple choices and do that myself!

Date of experience: February 1, 2023
Washington
2 reviews
0 helpful votes
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1
March 4, 2023
Updated review

1. Impossible to go back and delete an item once you have reached checkout. I'm stuck ordering two copies of the same book.
2. Got stuck in the "I'm not a robot" verification for what felt like an hour. Some of the photos are very fuzzy and poor.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2023

Very difficult to change mailing and billing address!
December 11, 2022
Previous review

Very difficult to change mailing and billing address!

Date of experience: November 10, 2022
Massachusetts
1 review
0 helpful votes
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Thorough description of books allows one to find a copy that suits one's preferences. Easy communication with sellers and ordering is pretty straightforward.

Date of experience: February 1, 2023
Minnesota
1 review
0 helpful votes
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I wish the shipping charges would appear earlier so I could make a judgment based on those.

Date of experience: February 1, 2023
California
1 review
0 helpful votes
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Ordering website very easy to use
February 2, 2023

Ordering website very easy to use. Great price for this book.

Date of experience: February 1, 2023
North Carolina
1 review
0 helpful votes
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There was no place to put my coupon. So I've had to check out twice now to without getting the advertised discount. Not cool.

Date of experience: February 1, 2023
Ohio
1 review
0 helpful votes
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I had to go into shopping cart to enter a coupon code after trying to find a spot for it when choosing to go straight to place order after adding a book to my cart. I thought there would be an option to add the coupon code before payment that way, but it was easy to find in the cart at least.

Date of experience: February 1, 2023
Wisconsin
1 review
0 helpful votes
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More selection and prices available for the book I...
February 1, 2023
Updated review

More selection and prices available for the book I want to buy.

Date of experience: February 1, 2023

Your prices and availability make you a logical choice, let's see how the delivery pans out. If it's the USPS, they deliver everywhere in the country and even deJoy can't stop Saturday mail.

Date of experience: March 22, 2022