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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,029
value
12,645
shipping
12,635
quality
12,629
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Alibris has been my go to book supplier for quite some time. I have received timely responses from customer service and all vendors I have interacted with. I have only had one issue which was politely responded to and remedied by customer service. I am very satisfied with my experience.

Date of experience: February 5, 2023
Virginia
2 reviews
0 helpful votes
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Alibris is always the best place to shop for movies!
February 5, 2023
Updated review

Alibris is always the best place to shop for movies!

Date of experience: February 5, 2023

I can find most everything I'm looking for at Alibris
November 26, 2022
Previous review

I can find most everything I'm looking for at Alibris.

Date of experience: November 26, 2022

Always a good experience shopping at Alibris
July 12, 2022
Previous review

Always a good experience shopping at Alibris. Found almost everything we wanted and the prices are still very good!

Date of experience: July 12, 2022

Great, as always!
March 18, 2022
Previous review

Great, as always!

Date of experience: March 18, 2022

Another good experience
November 12, 2021
Previous review

Another good experience.

Date of experience: November 12, 2021

We like Alibris for classic movies
September 20, 2021
Previous review

We like Alibris for classic movies. Not often disappointed.

Date of experience: September 20, 2021

Huge selection of classic movies at very competitive...
February 13, 2021
Previous review

Huge selection of classic movies at very competitive prices. Alibris provides excellent customer service, very protective of the customer, and is determined to ensure satisfaction.

Date of experience: February 13, 2021
Tennessee
1 review
0 helpful votes
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Used Alibris in the past, but been so long that my email was no longer registered! No matter. I was able to quickly check out as a guest and I was done lickity split!

Date of experience: February 5, 2023
Minnesota
1 review
0 helpful votes
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This is my second time ordering from this platform and I'm very pleased with how easy it is and the quality of the books. I will continue to buy from here in the future.

Date of experience: February 5, 2023
Florida
2 reviews
0 helpful votes
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Website easy to use and provides adequate information.

Date of experience: February 5, 2023
Pennsylvania
2 reviews
0 helpful votes
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Well they gave me a coupon code but then they didn't let me enter it. So I didn't get the discount of $5.

Date of experience: February 5, 2023
Minnesota
1 review
0 helpful votes
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I have used Alibris before, they are fast, accurate,...
February 5, 2023
Updated review

I have used Alibris before, they are fast, accurate, and very reasonably price. What more can you ask for?

Date of experience: February 5, 2023

I can find almost any book I want and purchase it within minutes. This is the best and fastest way to aquire books.

Date of experience: July 2, 2022

Fast and easy shopping
April 2, 2022
Previous review

Fast and easy shopping. I will look here next time I am looking for a book.

Date of experience: April 2, 2022
New York
1 review
0 helpful votes
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Love the way everything is setup, its made easy and the books are in great shape. I hate the shipping prices, quite pricey. Alibris is my favorite

Date of experience: February 5, 2023
Illinois
2 reviews
0 helpful votes
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Love Alibris!
February 5, 2023
Updated review

Love Alibris! It's easy to Google the books and include "Alibris" to find the book and BOOM --there it is!

Date of experience: February 5, 2023

So easy and so nice to find unusual books this way!
November 18, 2022
Previous review

So easy and so nice to find unusual books this way!

Date of experience: November 17, 2022
North Carolina
1 review
0 helpful votes
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Shipping is outrageous--of all the books I wanted the shipping was just as much as the books- I know it doesn't cost $10 to ship 2 books. I opted to buy from the University- as their shipping was 12.00 for 6 books, not 35 for 10 books.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 4, 2023
California
1 review
0 helpful votes
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It was pretty quick and easy
February 5, 2023

It was pretty quick and easy. I had to guess at my password and got lucky.

Date of experience: February 4, 2023
California
1 review
0 helpful votes
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Very easy to find what I'm looking for, very easy to...
February 5, 2023
Updated review

Very easy to find what I'm looking for, very easy to order...thanks!

Date of experience: February 4, 2023

Great books, easy to order, easy to track, great customer service, always as described. Thank you!

Date of experience: March 20, 2021
California
3 reviews
0 helpful votes
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Really good
February 5, 2023

Really good. Thank you.I was a bit confused upon entering my Visa number since I eeded to exclude then spaces, but didn't know that.

Date of experience: February 4, 2023
Florida
1 review
0 helpful votes
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I wish I could see if the seller was sending at the 4.49 rate before getting to the purchase section.

Date of experience: February 4, 2023
South Carolina
1 review
0 helpful votes
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Easy!
February 5, 2023

Easy! Keep expecting something to go wrong! Price on books were great too!

Date of experience: February 4, 2023
Texas
1 review
0 helpful votes
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Fairly easy to shop and check out
February 5, 2023

Fairly easy to shop and check out. I like the way you can choose specific editions of your books and don't have to guess whether the book will look the same as it appears on your page.

Date of experience: February 4, 2023
New York
2 reviews
0 helpful votes
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A bit confusing but I finally figured out the website

Date of experience: February 4, 2023
California
1 review
0 helpful votes
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Found the book I wanted at the best price. I have shopped at Alibris previously and have only the best experience.

Date of experience: February 4, 2023
New York
1 review
0 helpful votes
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I have ordered a number of times from Alibris when I want a used book in good condition at a very good price. Once again I wasn't disappointed. First of 3 books ordered came earlier than I expected, in condition exactly as had been described. I will continue to order from Alibris from whom I've had consistently good service.

Date of experience: February 4, 2023
New York
1 review
0 helpful votes
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I wish shipping were free but shopping experience and actual book cost were very good

Date of experience: February 4, 2023