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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,027
value
12,614
shipping
12,604
quality
12,598
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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I've been able to find a rare book for a good price and other books at a good price too. Shipping is fast and you get emails updating you on the shipping progress.

Date of experience: August 21, 2025
California
5 reviews
13 helpful votes
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Fairly good
September 1, 2025

Fairly good. Search tends to screen items with higher prices which is disappointing.

Date of experience: August 21, 2025
California
1 review
0 helpful votes
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Was able to find textbook my daughter needs ASAP - new, hardcover version. Amazon sellers could not provide it until 2 months from now. She will have it from Alibris seller in 5 days.

Date of experience: August 21, 2025
North Carolina
1 review
0 helpful votes
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Love this site!
August 31, 2025

Love this site! Can find literally any type of book or movie!

Date of experience: August 21, 2025
Canada
1 review
0 helpful votes
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Iam so happy that I found The Little Stone House on your web site. Iam looking forward to reading it.

Date of experience: August 21, 2025
Mississippi
1 review
0 helpful votes
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Great Prices & shipping
August 31, 2025

Many hard to find books at best prices. The shipping was good. The books in very good shape.

Date of experience: August 21, 2025
Vermont
1 review
0 helpful votes
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Great.
August 31, 2025

Thanks. K; k; lk; lk; k'; k; lk; lk; lk; lk; lk; l; lk; lk; lk; lk; l; k

Date of experience: August 21, 2025
California
1 review
0 helpful votes
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Fast & Reliable
August 31, 2025

I placed my order and received it ahead of schedule in very good condition.

Date of experience: August 21, 2025
Indiana
1 review
0 helpful votes
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I have used Alibris for several transactions now. We have had no issues other than someone else and I tried to buy the same book at the same time. They checked out faster so I got another copy from another vendor. No big deal. I had the refund for that one within a couple days.

Date of experience: August 21, 2025
California
1 review
0 helpful votes
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I love Alibris!
August 31, 2025

I love Alibris! You always have what I'm looking for at a good price.

Date of experience: August 21, 2025
California
1 review
0 helpful votes
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Was not a place to put my coupon code ……. …. ….,……………………...,

Date of experience: August 21, 2025
Illinois
1 review
0 helpful votes
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Great movie
August 31, 2025

Good price.
Received item in a timely manner.
Will order again.

Date of experience: August 21, 2025
New York
1 review
0 helpful votes
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Quick, easy…great price
August 31, 2025

Quick, easy…great price. I "gotta" deal. I'm replacing one that I lost and want to replace.

Date of experience: August 21, 2025
New Mexico
1 review
0 helpful votes
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I found what I wanted easily and cheaper than elsewhere. XXX

Date of experience: August 21, 2025
Virginia
1 review
0 helpful votes
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Great Selection, Expensive Shipping
August 31, 2025

There are many books available at reasonable prices. However, each book has its own shipping cost so it gets expensive. The sellers I bought from did not offer combined shipping when I bought more than one book from them.

Date of experience: July 31, 2025
Massachusetts
1 review
0 helpful votes
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Found what I was looking for and bought it. Very easy. Reasonable shipping rate and time. Can't wait to get my new book!

Date of experience: August 21, 2025
California
1 review
0 helpful votes
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My book didn't populate using the ISBN, I had to type out the name and hope it was the correct edition. Other than that, it went well.

Date of experience: August 21, 2025
Alabama
2 reviews
0 helpful votes
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I kept signing up for your $5 off offer. It sent a text which I answered and sent the text back. But you did not give me my $5 off on my order.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 21, 2025
New York
1 review
0 helpful votes
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I have been ordering books from Alibris and have always been satisfied with the descriptions and service.

Date of experience: August 21, 2025

I have been ordering books from Alibris and have been...
December 13, 2024
Previous review

I have been ordering books from Alibris and have been pleased each time with the efficiency of the website and delivery.

Date of experience: December 3, 2024
Colorado
1 review
0 helpful votes
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This was quick and easy
August 31, 2025

This was quick and easy. I sure wish shipping and tax was shown earlier, though.

Date of experience: August 21, 2025