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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
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Great service. Great prices. My second order. My first book was in excellent condition
Good description of book, competitive price, easy check out.
First time user here! Easy check out! Excited to receive my first book from this website.
I have problem with one order that can be delivered. The las tracking udpate was on January 22. As today, I dont know wheres my order.
Shipping cost variation for a tracking number seems excessive
Creating an account and making the purchase were very easy. I didn't have to search much, but it looks pretty simple.
Tablet
Went pretty slick, came for one specific book. Now getting I'm grabbing two more. 2 from one shipper
Shipping cost was a BIG surprise... but I was able to find the books I was looking for.
Not bad, but sellers could combine shipping on multiple items from same store
Easy searching and hassle free check out. Just the way I like it.
Found the book that I wanted and was given a suggestion that look interesting. Thanks.
Very easy to navigate and purchase the book I was looking for.
Always find the item I am looking for at a reasonable price!
Excellent website, and an outstanding alternative to Amazon.
Very quick process. I am a repeat customer. The descriptions are accurate, and delivery is swift. Can't say enough about ALIBRIS!
The site is easy to navigate. Item descriptions are clear and adequately detailed.
Thank you
Your site was easy to use.
Your price was the lowest in the search results.
You offered three shipping options.
I found a lot of great titles at great prices. It was hard to keep track of gathering free shipping books and others to use the coupon code.
I am so excited to have finally found this teacher's manual.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

