Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything I've received from here has been in great condition. No complaints!
It's very klunky. Not at all user friendly. It works. It just takes a lot longer to get it done and I have to reenter a lot of the same information.
I have found more "hard to find" books through Alibris than any other website. This present order is the first time I've purchased videos here, and once again - it's because they aren't available except with streaming services. So, Alibris continues to have a very specific and exclusive status in my life!
A really wonderful, easy-to-use online site to buy books. Been with Alibris for decades.
It's always a pleasant experience to find the book you want, then see other, related books offered. I've been an Alibris customer for many years.
Always fast and easy: I can find what I want faster than anywhere else, online.
I shop for good books at Alibris frequently because almost always the books are exactly as described, and I am very satisfied.
Website is quite intuitive. Find the right book I want within a minute or two. Wide variety, excellent prices.
Good, I found what I was looking for at a low price.
I know that there's a lot of book places out there but I've been doing business with a good 15 years and I always come back to them to find books and other information. And they treat me fairly with the billing and the price. I've never had a bad book even when it says Fair and I really trust that they do a good job because they're responsible for what they do.
Kept promising free shipping and after I purchased required Amy none. So I reorder less!
I always find what I'm looking for at a great price
I always have a great experience when I'm shopping with Alibris! You can find any title/author you want and always several options for the various editions and pricing. Since I work at a local library, sometimes I shop here for books to replace older ones which have been damaged or lost, and quite frequently I recommend this site to patrons if they're looking to purchase a book for themselves or if they can't find a title on our shelves.
I always love to shop at Alibris. Great prices, a great selection and pretty quick shipping. Thank you!
Found the book I wanted very quickly and am looking forward to its arrival so I can read it. I've heard so much positive comments about it.
Repeats of offered books are confusing. Easier to use site if a book offer is listed only once on a page.
Good enough. Found multiple copies of the book I wanted at a very reasonable price.
Prices are good, but shipping is almost a non-starter.
I love the website and the platform it provides for the little guys...
When I shop for books, movies and music, I prefer Alibris...
I had a really hard time changing the billing address. I had to log out and start over and then it wasn't that easy. Compared to other websites at least. Thank you.
Quick and easy and my books have always come promptly and in the condition advertised.
The free shipping ad was miss leading.
I recently purchased a book from this seller on ebay. The book they sent me was not what I ordered. When i contacted them, they said they did not have what I ordered in stock and that I would have to send back what they sent me to recieve a refund. Despite claiming that they cannot send me the book they sold me, they still have that exact book up for sale. They sold me a book they do not have and are stilling selling it despite not having it. I contacted costumer service several times and told them time and time again that I would not send the item they sent me back becuase I could not do so without incurring personal loss. The book they sent me was to big to mail without going to the post office. Why should I waste my time and money sending back something I didn't order only to end up with nothing? Finally after sending several messages and leaving several negative reviws, a customer service rep reached out to me and eventually refunded my money. I am greatful to have recieved my refund but it was an all around poor costumer service experience.
I purchased this book before from Alibris and it was canceled. I am trying again.
The books I bought Here have been good at a good price
Experience is great. I'd like to have possibly saved some on shipping when buying from same seller.
Got a good price, although when I first looked for the book it was $3 less, but then that offer disappeared when I went to check out.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

