Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love the breadth of the selection. Would appreciate it if the selected search criteria would all show up at the top of the results list.
SO FAR it's been fine. I'll let you know if my book doesn't make me happy
There were several books available that looked like the one I've been reading from the local library. I picked a bookseller that had 5 stars and a very great price! I hope the book turns out to be the very one I want for reference in my own library.
You are always wonderful to work with and am I am excited I found this book. Hard to find and looks in great shape. Christmas present for myself. I thought i better get it early because there are not a lot of these left in the shopping world
Very quick to checkout, and arrives in a reasonable time. Best prices around!
This is a great website! I would like a another final check over before I push the BUY button. Sometimes I would like to add something or just double check if I got the right book.
Website is very easy to navigate. Information on the book and seller easy to find. It's sorted logically. Purchase was quick and easy.
Over the years I have ordered quite a few books from Alibris. I have never been disappointed with the quality of the books from any of the sellers, and the service has been great. The variety of books is amazing.
It would be nice to be able to click an option for limiting search results to USA booksellers to screen out sources requiring overseas shipping. It would save time. Also, having the shipping options and estimate earlier in the ordering process would also be helpful.
Excellent inventory and easy-to-follow forms to generate purchases.
Used you for years, great books and prices. The shipping has changed and is getting high.
Great selection of books, prices are very reasonable.
So easy, prices are great. The shipping just went up but not terrible.
Best place for books at a great price. Love you guys.
I've bought many used books through Alibris and have never been disappointed, great service.
The website is great and we'll see what the condition is like.
Getting order sent to an address (as a present) was a bit unclear.
I needed more efficient ways to sort through by author and genre.
Quick and effective when finding and buying the book I wanted
Easy ordering and paying process. Excited to receive my order.
I think it's outrageous to be charged $8 gor shipping two identical children's books from THE SAME BOOKSELLER!
Fast, to the point, have what I'm looking for & inexpensive. Thank you.
Alibris always has the books that I'm looking for and shipping is as expected.
Easy site to navigate, plenty of selection and good description.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

