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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,021
value
12,499
shipping
12,489
quality
12,483
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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I would like a way to order two copies of the same book. I could not figure out a way to do that using the alibris.com website, so I ordered the same book from two different vendors.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 20, 2023
Washington
1 review
0 helpful votes
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I order great books; I receive great books. I feel great about myself for not having sold my child's future to a conglomerate that would happily eat him if it meant profit.

Date of experience: March 20, 2023
Michigan
1 review
0 helpful votes
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I am always pleased with books I order from you, usually better condition than I expect.

Date of experience: March 20, 2023
Texas
1 review
0 helpful votes
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Shopping experience was good, but I'd selected a book from a US seller, then had to renew my login credentials. When I went back to get the book logged in, it was gone and I was compelled to select a UK seller. I don't know if the book was bought by someone else in the 5 minutes it took me to log in or if it's in some ether zone caused by my initial selection. Either way, I won't have my copy in time for the book club.

Date of experience: March 20, 2023
California
2 reviews
0 helpful votes
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It is always a pleasure doing business with Alibris
March 20, 2023
Updated review

It is always a pleasure doing business with Alibris. No matter the title, they seem to have it available

Date of experience: March 20, 2023

I always enjoy finding and ordering books from/through...
February 6, 2023
Previous review

I always enjoy finding and ordering books from/through Alibris

Date of experience: February 6, 2023

Easy
September 30, 2021
Previous review

Easy. Always a good experience

Date of experience: September 30, 2021
France
1 review
0 helpful votes
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Smooth experience from a french buyer and book lover!

Date of experience: March 20, 2023
District of Columbia
1 review
0 helpful votes
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Easy to search and evaluate selection; easy to order and check out.

Date of experience: March 20, 2023
North Carolina
1 review
0 helpful votes
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I've been a periodic customer for close to 20 yrs
March 20, 2023
Updated review

I've been a periodic customer for close to 20 yrs. And have always had a good shopping experience!

Date of experience: March 20, 2023

Always excellent!
July 1, 2021
Previous review

Always excellent!

Date of experience: July 1, 2021
California
1 review
0 helpful votes
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This entire search and purchase has been a breeze...
March 20, 2023
Updated review

This entire search and purchase has been a breeze...really like the website.

Date of experience: March 20, 2023

Easy to use online shopping experience
March 15, 2023
Previous review

Easy to use online shopping experience.

Date of experience: March 15, 2023
Florida
1 review
0 helpful votes
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Easy to find what I was looking for. Check out was a breeze.

Date of experience: March 20, 2023
New York
1 review
0 helpful votes
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Really easy to locate items I wanted and payment window was easy too. Hopefully I'll receive everything as scheduled and promised. First time using this.

Date of experience: March 20, 2023
Georgia
1 review
0 helpful votes
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My search for the desired book was quick and accurate; the suggested associate titles were appropriate and helpful; it all is accomplished quite fast.

Date of experience: March 20, 2023

Very quick and easy
July 21, 2022
Previous review

Very quick and easy

Date of experience: July 21, 2022
Washington
1 review
0 helpful votes
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Easy
March 20, 2023
Updated review

Easy. And it was easy to find books in my price range

Date of experience: March 20, 2023

Very easy to buy the book
September 21, 2022
Previous review

Very easy to buy the book.

Date of experience: September 21, 2022

You had the book I was searching for at a good price
August 17, 2021
Previous review

You had the book I was searching for at a good price.

Date of experience: August 17, 2021
Tennessee
2 reviews
0 helpful votes
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Always the first go to when looking for new/old books.

Date of experience: March 20, 2023
Pennsylvania
1 review
0 helpful votes
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My shopping experience with Alibris was great
March 20, 2023
Updated review

My shopping experience with Alibris was great. Whatever book I wanted was available and at a good price

Date of experience: March 20, 2023

My shopping experience was simple and easy
October 31, 2022
Previous review

My shopping experience was simple and easy. You always have the books i need and at a good price

Date of experience: October 30, 2022

My shopping experiece was great and simple
October 20, 2022
Previous review

My shopping experiece was great and simple. No issues at all

Date of experience: October 20, 2022

What I wanted was easy to find and the price is right
September 11, 2022
Previous review

What I wanted was easy to find and the price is right

Date of experience: September 11, 2022

My shopping experience was great
August 28, 2022
Previous review

My shopping experience was great. Alibris had the book that I wanted at a good price.

Date of experience: August 28, 2022

Alibris has everything that I need
August 12, 2022
Previous review

Alibris has everything that I need. And ordering is easy

Date of experience: August 12, 2022

I have been ordering books from Alibris for a while...
June 21, 2022
Previous review

I have been ordering books from Alibris for a while now. And everytime I order a book the process has been simple and easy. No issues or stress

Date of experience: June 20, 2022

My shopping experience is always easy, it's never a...
April 24, 2022
Previous review

My shopping experience is always easy, it's never a problem

Date of experience: April 24, 2022

My experience was great and easy
March 20, 2022
Previous review

My experience was great and easy. No issues at all

Date of experience: March 20, 2022

Alibris carries a lot of books that I want
August 14, 2021
Previous review

Alibris carries a lot of books that I want. Finding what I need is easy. And the prices are reasonable.

Date of experience: August 14, 2021
Colorado
1 review
0 helpful votes
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Barnes and Nobel has no guest check out option. I loathe creating a new account. I don't want to have a password. Alibis is a nice book seller. Alibis does not require passwords to read books.

Date of experience: March 20, 2023
Minnesota
1 review
0 helpful votes
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Quick easy and affordable books
March 20, 2023

Quick easy and affordable books. Can't ask for better

Date of experience: March 19, 2023
Pennsylvania
1 review
0 helpful votes
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Love the breadth of the selection
March 20, 2023

Love the breadth of the selection. Would appreciate it if the selected search criteria would all show up at the top of the results list.

Date of experience: March 19, 2023
Tennessee
1 review
0 helpful votes
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SO FAR it's been fine
March 20, 2023

SO FAR it's been fine. I'll let you know if my book doesn't make me happy

Date of experience: March 19, 2023
Missouri
1 review
0 helpful votes
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There were several books available that looked like the one I've been reading from the local library. I picked a bookseller that had 5 stars and a very great price! I hope the book turns out to be the very one I want for reference in my own library.

Date of experience: March 19, 2023