Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,718
shipping
12,708
quality
12,702
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Lisa N.
Unfollow Lisa N.
Share Review
Report Review

Found what I wanted; entering my info was standard procedure so it was as easy as one would hope.

Date of experience: May 16, 2023
Illinois
1 review
0 helpful votes
Follow Aaron D.
Unfollow Aaron D.
Share Review
Report Review

Alibris gives so many options to choose from and is more helpful than amazon at giving you what you want/need in the price range that fits your budget!

Date of experience: May 16, 2023
Virginia
1 review
0 helpful votes
Follow Clyde J.
Unfollow Clyde J.
Share Review
Report Review

This is a very simple and easy to use website. I saved over half the price of my four books compared to Amazon prices.

Date of experience: May 16, 2023
New York
2 reviews
0 helpful votes
Follow Rev S.
Unfollow Rev S.
Share Review
Report Review

The price quoted did not change and my checkout experience was easy and efficient

Date of experience: May 16, 2023
Idaho
1 review
0 helpful votes
Follow Heidi H.
Unfollow Heidi H.
Share Review
Report Review

No technical glitches!
May 16, 2023
Updated review

No technical glitches! At last! Had a lot of trouble for past 6 mos., sometimes just abandoning orders. Someone has fixed something! Thank you!

Date of experience: May 16, 2023

Thanks for comparing offerings and saving me money!
July 28, 2021
Previous review

Thanks for comparing offerings and saving me money!

Date of experience: July 27, 2021
Alabama
1 review
0 helpful votes
Follow Scotty I.
Unfollow Scotty I.
Share Review
Report Review

Very easy to place my order, and this company was the cheapest that I found after doing much research! I'll come back here again,for sure!

Date of experience: May 16, 2023
California
1 review
0 helpful votes
Follow Kenneth C.
Unfollow Kenneth C.
Share Review
Report Review

I'm new to Alibris..
May 16, 2023

I'm new to Alibris. Hoping the pandemic's over so we can both do well!

Date of experience: May 16, 2023
Florida
1 review
0 helpful votes
Follow Carol F.
Unfollow Carol F.
Share Review
Report Review

Tried to buy book listed (by the Bookworm store) and got a "we don't have that book"; take it off so it doesn't show up as available. ANNOYING

Date of experience: May 16, 2023

Since I can't go to my favorite bookstores, shopping...
March 14, 2021
Previous review

Since I can't go to my favorite bookstores, shopping on line is the next best thing, even if my bookshelves are full. Alibris is one of my favorite sites.

Date of experience: March 14, 2021
Pennsylvania
1 review
0 helpful votes
Follow Kathleen A.
Unfollow Kathleen A.
Share Review
Report Review

I've dealt with Alibris for several years and never had a problem. Thank you.

Date of experience: May 16, 2023

I've dealt with Alibris for years
November 8, 2022
Previous review

I've dealt with Alibris for years. It is my go-to site.

Date of experience: November 8, 2022

I have ordered through Alibris for several years
March 27, 2021
Previous review

I have ordered through Alibris for several years. The ordering process is easy and I like that it offers the choice of either "used" copies or "new" copies; I also appreciate that I can choose the vendor I want.

Date of experience: March 27, 2021
New York
1 review
0 helpful votes
Follow James F.
Unfollow James F.
Share Review
Report Review

Sometimes it's difficult to locate the shopping cart on the web page. The shopping cart icon should always be visible.

Date of experience: May 16, 2023

The shopping cart sometimes disappears from the web...
April 28, 2023
Previous review

The shopping cart sometimes disappears from the web page, and it's not easy to locate it.

Date of experience: March 29, 2023

Overall good experience
March 10, 2021
Previous review

Overall good experience. However, no gift option to hide the price.

Date of experience: March 9, 2021
District of Columbia
1 review
0 helpful votes
Follow Henrietta U.
Unfollow Henrietta U.
Share Review
Report Review

I appreciate seeing the different prices listings and the source of the used books

Date of experience: May 16, 2023
Texas
1 review
0 helpful votes
Follow Allison Q.
Unfollow Allison Q.
Share Review
Report Review

Very easy and quick and I found what I was looking for right away!

Date of experience: May 15, 2023
Illinois
1 review
0 helpful votes
Follow Craig Z.
Unfollow Craig Z.
Share Review
Report Review

Love Alibris...
May 16, 2023
Updated review

Love Alibris...hate Amazon, Abebooks (sigh) and all of their demon spawn. Thanks for the service!

Date of experience: May 15, 2023

I love Alibris...
April 1, 2023
Previous review

I love Alibris...ef Amazon

Date of experience: March 31, 2023

I love Alibris
March 10, 2023
Previous review

I love Alibris

Date of experience: March 9, 2023

Fuck Amazon and Abebooks (my former vendor)...
February 16, 2023
Previous review

Fuck Amazon and Abebooks (my former vendor)...Up the Alibris!

Date of experience: February 15, 2023
Florida
1 review
0 helpful votes
Follow Ray X.
Unfollow Ray X.
Share Review
Report Review

You had the book I was looking for - I was hoping for a lower price... Ah.

Date of experience: May 15, 2023
New York
1 review
0 helpful votes
Follow Judith X.
Unfollow Judith X.
Share Review
Report Review

I can always find what I want on Alibris at an agreeable price.

Date of experience: May 15, 2023

Great books great service great prices!
September 14, 2022
Previous review

Great books great service great prices!

Date of experience: September 14, 2022

I always find what I want
August 11, 2022
Previous review

I always find what I want

Date of experience: August 11, 2022

As a devoted customer I find the selection great as...
October 1, 2021
Previous review

As a devoted customer I find the selection great as well as the service.

Date of experience: October 1, 2021
Nebraska
1 review
0 helpful votes
Follow Steve S.
Unfollow Steve S.
Share Review
Report Review

Really easy
May 15, 2023

Really easy. Almost too easy... hoping the VISA part of the transaction is secure.

Date of experience: May 15, 2023
Nevada
3 reviews
17 helpful votes
Follow Deroy J.
Unfollow Deroy J.
Share Review
Report Review

No problem
May 15, 2023

No problem. Found the books I wanted. Ordered 'em and they're on the way.

Date of experience: May 15, 2023
Australia
1 review
0 helpful votes
Follow Andrew Q.
Unfollow Andrew Q.
Share Review
Report Review

Simple and easy to complete, like that I do not have to raise a account to complete the order

Date of experience: May 15, 2023
Colorado
1 review
0 helpful votes
Follow Christopher X.
Unfollow Christopher X.
Share Review
Report Review

I tried using the MAY coupon via my cell phone but couldn't see where to apply it so I got my laptop out to finish the transaction.

Date of experience: May 15, 2023

Site very slow to respond
April 30, 2022
Previous review

Site very slow to respond. Advertising email said free shipping. I'm being charged shipping.

Date of experience: March 30, 2022
Utah
1 review
0 helpful votes
Follow Jami Y.
Unfollow Jami Y.
Share Review
Report Review

It's so great to have one site to search for out-of-print books!

Date of experience: May 15, 2023