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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Love being able to support an independent nonprofit by purchasing books at Alibris
The shipping took almost three weeks, which was longer than estimated, and I found I had to pay a small tax and service fee to Canada Post COD on delivery. When I asked the seller he had no idea what this charge was, and my query to Alibris received an automated response. Probably the delay was due to new rules about tariffs in Canada, so not the fault of the seller or of Alibris. Still, Alibris handled the cross-border shipment and surely they would have known about new regulations. It would have been helpful if they had advised me that additional charges might be imposed and that there might be a delay in shipping. The order was promised in 3-16 days and I received a notice after 19 days to pick it up at the post office.
I was looking for this book and this site had it... super easy, great price!
What I would like is to see a page, I was looking for a good translation, instead I am buying book after book which isn't what I want...
I had an issue with getting the free shipping to work, but an email to Alibris easily resolved the issue.
Excellent. The books I ordered were in great shape. It was obvious care was shown and the quality of the product was high.
FRUSTRATING. TO RESET THE PASSWORD, INSTRUCTIONS SAY CLICK BUTTON BELOW. HOWEVER... THERE IS NO BUTTON. JUST A LINK.
Ordered a book. Great price. Easy ordering experience. Book arrived BEFORE expected. Highly recommend ordering fromAlibris
Ordered many books through Alibris for many years. I've never had any problems with the sellers and every book I've ever ordered arrived eventually. Some take longer than others.
The site was easy to use. Had to change my mailing address as we had moved but once I got everything reloaded the process went smoothly.
Great selection. Always reliable and great customer service when needed.
Checkout simple and user friendly, and Alibris usually has several titles on the topic I am searching.
Easy to use and easy to check out without having to make an account! Loved being able to buy used as well.
Really happy with the condition of this one, was described as very good condition and definitely is. Delivery time as per usual when ordering though Alibris, about 3 weeks, from US to Aus.
I was confused by the tracking information provided at first, this being my first time ordering through Alibris, I was not familiar with the process.
My order arrived a lot sooner than estimates indicated, and in good condition, even though it was only in a plastic satchel.
Overall, I'm very pleased and have already placed another order through Alibris.
Ordered multiple books for them. They all arrived quickly and they were in great shape. I'll definitely order from Alibris again.
I needed a hardback book and could only find it here at a price under $40.
Great place to find qualityused books for good prices. Got books for our child and once again I am super happy with my order.
Alibris is super easy to use, has great selection, and has reliable vendors. Saves me a bunch of money and hassle.
Looking for guitar repair books and you had most of what I needed! I'd rather buy here than Amazon.
You had all the titles I was looking for at reasonable prices.
Too many pop up ads and pre-checked boxes trying to get me to sigh up for crappie. Just let me buy the book!
I have received my order in a timely manner book is in great shape
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

