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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,696
shipping
12,686
quality
12,680
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Convenient, great numbers of selections, expedient
May 21, 2023
Updated review

Convenient, great numbers of selections, expedient.

Date of experience: May 21, 2023

Love this vendor
November 28, 2022
Previous review

Love this vendor. Always has great selection of titles and good description of used books.Easy to navigate.

Date of experience: November 28, 2022
Pennsylvania
1 review
0 helpful votes
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Simple and easy website to use
May 21, 2023

Simple and easy website to use. Easy checkout and takes paypal.

Date of experience: May 21, 2023
New York
1 review
0 helpful votes
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Interface is not mobile friendly, the captcha is full sized, the changing the shipping addr is confusing.

Date of experience: May 21, 2023
Colorado
2 reviews
0 helpful votes
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First time buying experience,but so far all has been smooth.

Date of experience: May 20, 2023
Texas
1 review
0 helpful votes
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It was fine but not totally user friendly when I saw an old friends address as my shipping address, didn't see right away that it was from a list and didn't readily how to change it and almost gave up.

Date of experience: May 20, 2023
Washington
2 reviews
0 helpful votes
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Love being able to access multiple sellers in one place!

Date of experience: May 20, 2023
Texas
1 review
0 helpful votes
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Dependable and easy to browse and order
May 20, 2023
Updated review

Dependable and easy to browse and order. Thank you.

Date of experience: May 20, 2023

Easy to use, my book requests were available, and dependability.

Date of experience: January 23, 2023

Easy to order and dependable service
January 21, 2023
Previous review

Easy to order and dependable service. Thanks!

Date of experience: January 21, 2023

Secure, guarantee, availability, and eazy!
August 23, 2022
Previous review

Secure, guarantee, availability, and eazy!

Date of experience: August 22, 2022
Virginia
1 review
0 helpful votes
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Everything on the website worked, when I made a mistake the explanation was clear

Date of experience: May 20, 2023
Colorado
1 review
0 helpful votes
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Happy to see that the book I wanted was available.

Date of experience: May 20, 2023
Florida
2 reviews
0 helpful votes
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Easy to order!
May 20, 2023
Updated review

Easy to order! Let's see how long it takes to arrive.

Date of experience: May 20, 2023

Easy peasy
May 19, 2023
Previous review

Easy peasy. Large selection in each category for price point.

Date of experience: May 19, 2023
Oregon
1 review
0 helpful votes
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You made it easy to key in the pertinent information you required to process my order.

Date of experience: May 20, 2023
Illinois
1 review
0 helpful votes
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Always easy to navigate and place orders on this website.

Date of experience: May 20, 2023
Massachusetts
1 review
0 helpful votes
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Okay except my information was, for whatever reason, not accepted and I had to place my order as "a guest"! Singed up for an Alibris account so hopefully won't experience any trouble next time!/Goes without say, but please pack my order well; the shipping services treat these things like footballs!

Date of experience: May 20, 2023
Georgia
1 review
0 helpful votes
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Great, Now I have to see how long it actually takes to receive

Date of experience: May 19, 2023
New York
1 review
0 helpful votes
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I found more books I was looking for in fine or good condition at better prices than elsewhere.

Date of experience: May 19, 2023
North Carolina
1 review
0 helpful votes
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This is my first time searching your many book titles and I thoroughly enjoyed my experience. I look forward to receiving my order and I look forward to placing future orders.

Date of experience: May 19, 2023
Mississippi
2 reviews
0 helpful votes
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Good and easy site to go through. The search bar help is very good and quick.

Date of experience: May 19, 2023
Florida
1 review
0 helpful votes
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The reason for my one star review is simple, my first experience has been horrible! I am hoping that with this reorder that your company will redeem themselves so that I may look to you for orders in the future.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 19, 2023
Massachusetts
1 review
0 helpful votes
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The web interface for my phone is clear, easy to use, and offers the payment options at top of page. This is a first for me. Thank you.

Date of experience: May 19, 2023
New York
1 review
0 helpful votes
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Very easy to find, order and pay! Thank you kindly!

Date of experience: May 19, 2023