Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great item description and straightforward ordering process.
The shipping costs almost made me cancel the order. Outrageous. I saved $2 with the coupon, but paid over $20 in shipping.
This was my first experience with alibris purchasing a very expensive book for my parents. I was pleasantly surprised to find a coupon and at the very end of my purchase the order received free shipping. I am hoping shipping is quick because these seniors are impatient!
Fairly straightforward although I had to change my payment method (PayPal/USD) and shipping charge was increased.
Yet to receive the order, but the ordering process is faultless
The site is excellent to find the books and everything else.
Very, Very helpfull and better that on the BIG Company's... Keep the good WORK...!
Excellent and BETTER than the BIG Company's.
My shopping experience has been excellent. I quit from buy science fictiom and others books from Amazon. I like very much the system use by ALIBRIS. Thanks a LOT...!
Always able to find hard to find manga and books for awesome prices!
I browse other sites but I always end up buying here.
I love Alibris! So easy & Reasonable! Most always find any book I want at the best price!
Wonder site, great prices, very easy to use!
In the course of placing my order, it took me forever for me to find on your site a way to send a book to a third party. For a long time I did not think that this would be possible.
User friendly website; tremendous book selection; honest opinions about condition of books. All in all I've had great success in the many transactions I've had with Alibris.
User friendly website that always has what I'm looking for very reasonable prices.
Very user-friendly website. Excellent search feature. Good prices!
Very easy, user-friendly search function, fast results, easy payment system. A great transaction! I will definitely shop here again,
Large collection of difficult books to find. Fair prices. Easy website to navigate. Good transactions.
A "Sort" and/or "Filter" option so don't have to hunt down the "Like New" or "Very Good" books. Either that or sort them in order from New/Like New to Good initially
Your inventory database ought to be updated instantly when someone buys a book. I ordered a book 2 days ago, the transaction was completed, my account was charged, and today I'm told the item is not available and a refund will be made. This is the Digital Age, so why was the unavailability not known the instant I placed the item in my cart?
Content was efficiently displayed, easy to assimilate. Website is uncluttered and server responds quickly. I signed up as a new customer and completed my first purchase in less than 5 minutes.
When i want to buy a book I first look on the Alibris website.
Great selection and user-friendly website
Quick, easy and efficient. Found the items I was looking for without much trouble
The search feature of Alibris allows me to quickly find the books I'm looking for and to determine which edition I want based on the condition of the book.
I was supposed to get 5.00 off by entering a code "Thanks". What happened?
Finding the books I wanted at a price I could afford was easy
The search was easy and the selection was very good.
I found what I needed quickly. The price was good and I feel confident about the quality.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

