Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Finding the books I wanted at a price I could afford was easy
The search was easy and the selection was very good.
I found what I needed quickly. The price was good and I feel confident about the quality.
Your site did not require me to create an account with an ID and password. I already have 50 million accounts and I don't want to keep creating more accounts. I checked other sites and they all required the creation of an account. I selected yours because I could continue as a guest. Thank you.
Alibris is an important – and all too rare – source for specialty books.
Not all books had a summary of content. Would prefer that all did so.
Quick access, easy to find, easy to read, easy to order.
You made it easy to buy a book I wanted to give to a young writer.
Had selected these books prior to signing in - but had trouble remembering my password. When I dealt with that, I was unable to access the pre-login cart, and so had to redo the shopping / selection process. Not terrible, but kind of unexpected.
Love your website and I always find what I need/want
You have access to books I can't find elsewhere
Can find most books here at a very reasonable price. Always satisfied.
Would have preferred wee bit more info on individual books.
I don't have much to say about it so far. The ordering process is easy.
It is easy to find books at low prices that are more expensive on ebay and Amazon.
Always a pleasure. Only complaint is that shipping costs considerably more than purchase
Always appreciate how quickly I can place an order
Quick and easy! Thank you for being a site I delight in using!
The web site was reliable and easy to use. Music selection and prices were very good.
Found everything I wanted, and got both free shipping AND $5.00 off!
As always, I found the books I wanted at great prices, and Alibris even advised me on how to get the same books for less shipping!
I love Alibris.com! Shopping here is wonderful, the checkout system is easy, and they have great selection. I don't shop for books online anywhere else!
Always a pleasure shopping on Alibris!
Alibris.com is a an amazing and inexpensive resource for books. I've shopped with them lots of times and I get my books quickly and the used ones are in excellent shape! They serve small bookstores!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

