Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,710
shipping
12,700
quality
12,694
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Nancy O.
Unfollow Nancy O.
Share Review
Report Review

Had to search for possible arrival time….it's a gift!

Date of experience: June 18, 2023
New York
1 review
0 helpful votes
Follow Jacqueline V.
Unfollow Jacqueline V.
Share Review
Report Review

This is my second time ordering from Alibris. The prices are great & shipping was fast!

Date of experience: June 18, 2023
North Carolina
1 review
0 helpful votes
Follow Denise L.
Unfollow Denise L.
Share Review
Report Review

I am so pleased with my business at Alibris, I've become a member.

Date of experience: June 17, 2023

The website is easy to use and prices and shipping...
February 6, 2022
Previous review

The website is easy to use and prices and shipping are reasonable.

Date of experience: February 6, 2022
Florida
2 reviews
0 helpful votes
Follow Stephanie H.
Unfollow Stephanie H.
Share Review
Report Review

It has been good, shipping is a little bit more than I thought.

Date of experience: June 17, 2023
Minnesota
4 reviews
1 helpful vote
Follow ELINOR A.
Unfollow ELINOR A.
Share Review
Report Review

Always a pleasure to browse and buy used and hard to find books.

Date of experience: June 17, 2023
Pennsylvania
2 reviews
0 helpful votes
Follow Rebecca T.
Unfollow Rebecca T.
Share Review
Report Review

Getting better each time...
June 17, 2023
Updated review

Getting better each time... The cart saver thing is cool

Date of experience: June 17, 2023

Always has exactly what I come searching for at a great price--thanks!

Date of experience: June 8, 2023
California
1 review
0 helpful votes
Follow George U.
Unfollow George U.
Share Review
Report Review

Shipping is way too expensive
July 17, 2023

Shipping is way too expensive. The only reason I consented to this purchase is I needed the books for my collection.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 17, 2023
Illinois
1 review
0 helpful votes
Follow Laurie T.
Unfollow Laurie T.
Share Review
Report Review

I couldn't go back once I was in the Payment screen
June 17, 2023
Updated review

I couldn't go back once I was in the Payment screen. I wanted to buy another book but it wouldn't let me.

Date of experience: June 17, 2023

Fast and easy
November 9, 2021
Previous review

Fast and easy

Date of experience: November 9, 2021

Great prices and abundance of inventory
March 25, 2021
Previous review

Great prices and abundance of inventory

Date of experience: March 24, 2021
Oregon
1 review
0 helpful votes
Follow MAXINE H.
Unfollow MAXINE H.
Share Review
Report Review

The assortment!
June 17, 2023

The assortment! The prices! L'm Amazed and thrilled and excited for my books to arrive!

Date of experience: June 17, 2023
Florida
1 review
0 helpful votes
Follow Howard M.
Unfollow Howard M.
Share Review
Report Review

I had trouble With my vica card because I got a new card and the info had changed on it also my telephone number changed. To place the order was very good, but changing the info on the new card was were I had trouble..

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 17, 2023
California
1 review
0 helpful votes
Follow Piero I.
Unfollow Piero I.
Share Review
Report Review

I appreciate you putting a hold on the book, while I did further research.

Date of experience: June 17, 2023
New Mexico
1 review
0 helpful votes
Follow Vicki W.
Unfollow Vicki W.
Share Review
Report Review

So easy
June 17, 2023

So easy. I didn't have to go hunt for a card, I just punched buttons from my sofa.

Date of experience: June 17, 2023
North Carolina
1 review
0 helpful votes
Follow David Q.
Unfollow David Q.
Share Review
Report Review

Alibris occasionally has excellent deals on the books I need or want. The website works well, and I've never had any problems with purchases here.

Date of experience: June 17, 2023
Arizona
1 review
0 helpful votes
Follow Pamela N.
Unfollow Pamela N.
Share Review
Report Review

I try to check out as a guest and not have my personal information saved, but it always is here! Yes, the books and service are great, but PLEASE understand that some want our privacy respected and don't save our information! And DONOT print this!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 17, 2023
Virginia
1 review
0 helpful votes
Follow Gloria S.
Unfollow Gloria S.
Share Review
Report Review

Thank you sending a gift to friend and books are the perfect gift. Yea

Date of experience: June 17, 2023

Looking forward happy book in fine condition
September 6, 2022
Previous review

Looking forward happy book in fine condition

Date of experience: September 6, 2022
New York
2 reviews
0 helpful votes
Follow Sandra X.
Unfollow Sandra X.
Share Review
Report Review

Books are always in great shape and the prices are...
June 17, 2023
Updated review

Books are always in great shape and the prices are great

Date of experience: June 17, 2023

Books usually get here pretty fast
August 29, 2022
Previous review

Books usually get here pretty fast

Date of experience: August 29, 2022
Massachusetts
2 reviews
0 helpful votes
Follow Shelly L.
Unfollow Shelly L.
Share Review
Report Review

Ordered a great book at great prices and reasonable...
June 17, 2023
Updated review

Ordered a great book at great prices and reasonable shipping! So far, so good!

Date of experience: June 17, 2023

I just love Alibris!
June 23, 2022
Previous review

I just love Alibris! You get high quality, hard or soft cover books, at a great price! I have even found hard-to-find books through the Alibris website!
Their sellers are great and reliable!
Thank You!

Date of experience: June 23, 2022
New York
2 reviews
0 helpful votes
Follow Robert L.
Unfollow Robert L.
Share Review
Report Review

Have the books
June 17, 2023

Have the books. Reasonable prices including used copies. Easy to find app.

Date of experience: June 17, 2023
Pennsylvania
1 review
0 helpful votes
Follow David W.
Unfollow David W.
Share Review
Report Review

Availability of my preferences and descriptions were outstanding.

Date of experience: June 17, 2023
California
2 reviews
0 helpful votes
Follow Margarita K.
Unfollow Margarita K.
Share Review
Report Review

You had the book that I was looking for in stock and it was easy to change my address, as well as to place my order.

Date of experience: June 17, 2023