Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,697
shipping
12,687
quality
12,681
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Carla V.
Unfollow Carla V.
Share Review
Report Review

Easy
June 19, 2023

Easy. Comparable options from booksellers. I use Alibris often to find books that I enjoy.

Date of experience: June 18, 2023
District of Columbia
1 review
0 helpful votes
Follow Gary W.
Unfollow Gary W.
Share Review
Report Review

Should have used this service first when looking for my used dvd

Date of experience: June 18, 2023
Illinois
1 review
0 helpful votes
Follow Glenn K.
Unfollow Glenn K.
Share Review
Report Review

I have been a customer for many years and never had...
June 18, 2023
Updated review

I have been a customer for many years and never had a problem with product quality or service. Keep up the good work. Anon

Date of experience: June 18, 2023

Great selection of books and dvd's in good condition, priced right.

Date of experience: July 31, 2022

All my many purchases have been a great experience...
July 12, 2022
Previous review

All my many purchases have been a great experience with no bad ones!

Date of experience: July 12, 2022

Merchandise quality and selection has been excellent
March 4, 2021
Previous review

Merchandise quality and selection has been excellent. Many movies have not been available through other sellers. Good job!

Date of experience: March 4, 2021
Washington
1 review
0 helpful votes
Follow Jennifer H.
Unfollow Jennifer H.
Share Review
Report Review

Cannot find where to enter coupon code
July 18, 2023
Updated review

Cannot find where to enter coupon code. Ordered anyway.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 18, 2023

Great!
December 30, 2021
Previous review

Great! Thank you!

Date of experience: December 30, 2021
Canada
2 reviews
9 helpful votes
Follow Xavier K.
Unfollow Xavier K.
Share Review
Report Review

Very efficient website
June 18, 2023

Very efficient website. Easy to find and order a book.

Date of experience: June 18, 2023
Utah
1 review
0 helpful votes
Follow Patty E.
Unfollow Patty E.
Share Review
Report Review

Pretty easy!
June 18, 2023

Pretty easy! Hopefully it gets shipped as scheduled!

Date of experience: June 18, 2023
California
1 review
0 helpful votes
Follow Samuel F.
Unfollow Samuel F.
Share Review
Report Review

Simple and easy, plus Alibris always has the book I...
June 18, 2023
Updated review

Simple and easy, plus Alibris always has the book I need.

Date of experience: June 18, 2023

A treasury of hard to find books
July 17, 2022
Previous review

A treasury of hard to find books

Date of experience: July 17, 2022
Maine
3 reviews
0 helpful votes
Follow Cynthia N.
Unfollow Cynthia N.
Share Review
Report Review

Easily accessed topics I was interested in/ found suitable & reasonably priced options

Date of experience: June 18, 2023
California
1 review
0 helpful votes
Follow Nancy O.
Unfollow Nancy O.
Share Review
Report Review

Had to search for possible arrival time….it's a gift!

Date of experience: June 18, 2023
New York
1 review
0 helpful votes
Follow Jacqueline V.
Unfollow Jacqueline V.
Share Review
Report Review

This is my second time ordering from Alibris. The prices are great & shipping was fast!

Date of experience: June 18, 2023
North Carolina
1 review
0 helpful votes
Follow Denise L.
Unfollow Denise L.
Share Review
Report Review

I am so pleased with my business at Alibris, I've become a member.

Date of experience: June 17, 2023

The website is easy to use and prices and shipping...
February 6, 2022
Previous review

The website is easy to use and prices and shipping are reasonable.

Date of experience: February 6, 2022
Florida
2 reviews
0 helpful votes
Follow Stephanie H.
Unfollow Stephanie H.
Share Review
Report Review

It has been good, shipping is a little bit more than I thought.

Date of experience: June 17, 2023
Minnesota
4 reviews
1 helpful vote
Follow ELINOR A.
Unfollow ELINOR A.
Share Review
Report Review

Always a pleasure to browse and buy used and hard to find books.

Date of experience: June 17, 2023
Pennsylvania
2 reviews
0 helpful votes
Follow Rebecca T.
Unfollow Rebecca T.
Share Review
Report Review

Getting better each time...
June 17, 2023
Updated review

Getting better each time... The cart saver thing is cool

Date of experience: June 17, 2023

Always has exactly what I come searching for at a great price--thanks!

Date of experience: June 8, 2023
California
1 review
0 helpful votes
Follow George U.
Unfollow George U.
Share Review
Report Review

Shipping is way too expensive
July 17, 2023

Shipping is way too expensive. The only reason I consented to this purchase is I needed the books for my collection.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 17, 2023
Illinois
1 review
0 helpful votes
Follow Laurie T.
Unfollow Laurie T.
Share Review
Report Review

I couldn't go back once I was in the Payment screen
June 17, 2023
Updated review

I couldn't go back once I was in the Payment screen. I wanted to buy another book but it wouldn't let me.

Date of experience: June 17, 2023

Fast and easy
November 9, 2021
Previous review

Fast and easy

Date of experience: November 9, 2021

Great prices and abundance of inventory
March 25, 2021
Previous review

Great prices and abundance of inventory

Date of experience: March 24, 2021
Oregon
1 review
0 helpful votes
Follow MAXINE H.
Unfollow MAXINE H.
Share Review
Report Review

The assortment!
June 17, 2023

The assortment! The prices! L'm Amazed and thrilled and excited for my books to arrive!

Date of experience: June 17, 2023
Florida
1 review
0 helpful votes
Follow Howard M.
Unfollow Howard M.
Share Review
Report Review

I had trouble With my vica card because I got a new card and the info had changed on it also my telephone number changed. To place the order was very good, but changing the info on the new card was were I had trouble..

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 17, 2023
California
1 review
0 helpful votes
Follow Piero I.
Unfollow Piero I.
Share Review
Report Review

I appreciate you putting a hold on the book, while I did further research.

Date of experience: June 17, 2023
New Mexico
1 review
0 helpful votes
Follow Vicki W.
Unfollow Vicki W.
Share Review
Report Review

So easy
June 17, 2023

So easy. I didn't have to go hunt for a card, I just punched buttons from my sofa.

Date of experience: June 17, 2023