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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I have been a customer for many years and never had a problem with product quality or service. Keep up the good work. Anon
Great selection of books and dvd's in good condition, priced right.
All my many purchases have been a great experience with no bad ones!
Merchandise quality and selection has been excellent. Many movies have not been available through other sellers. Good job!
Cannot find where to enter coupon code. Ordered anyway.
Very efficient website. Easy to find and order a book.
Simple and easy, plus Alibris always has the book I need.
This is my second time ordering from Alibris. The prices are great & shipping was fast!
I am so pleased with my business at Alibris, I've become a member.
The website is easy to use and prices and shipping are reasonable.
Getting better each time... The cart saver thing is cool
Always has exactly what I come searching for at a great price--thanks!
Shipping is way too expensive. The only reason I consented to this purchase is I needed the books for my collection.
I couldn't go back once I was in the Payment screen. I wanted to buy another book but it wouldn't let me.
Great prices and abundance of inventory
The assortment! The prices! L'm Amazed and thrilled and excited for my books to arrive!
I had trouble With my vica card because I got a new card and the info had changed on it also my telephone number changed. To place the order was very good, but changing the info on the new card was were I had trouble..
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

