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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Great experience! Found what I was looking for. Great price too!
It could only be improved by giving a place to put in the school's tax exempt number.
A very good selection of books, a more than fair price, and ease of use for a tech challenged person like me.
I think you need to update your indicative shipping rates, as they are nowhere near the final shipping.
I put a number of books in my cart but forgot my password. When I reset my password, it erased my cart. When I went back to reselect the books, they were not available - probably sitting in a cyber cart ready to be restocked because I forgot my password when I made selection.
Within 10 minutes of sending my concern, I received feedback that confirmed and acknowledged the inconvenience!
I put a number of books in my cart but forgot my password. When I reset my password, it erased my cart. When I went back to reselect the books, they were not available - probably sitting in a cyber cart ready to be restocked because I forgot my password when I made selction.
I selected a NEW copy of the book I wanted. However, after checking out, I do not see the condition of the book under "Order Details"
Love to use Alibris because i can't stand Amazon, but the UI is a bit clunky...
With the function that finds you better deals by combining shipping etc, there should be a way to approve or deny each proposed modification on a item-by-item basis. If you want to combine shipping on some items but you don't want to buy a slightly cheaper version of others, you have to back out of the process entirely and do it manually, since your options at this point are all-or-nothing. Its a great feature just too inflexible at times for my tastes.
<3
Availability of a wide variety of genre are why I keep coming back And the delivery times aren't half bad either!
My favorite place to get great literature
I always get what I am looking for at a good price.
First time customer!
I've never purchased used books for my grands. I hope this works out. I hope to return.
It is great to be able to find all these books. I'm a bit disappointed that the shipping charges almost equal the purchased items. I didn't understand that they were all coming from different booksellers. Looking forward to what's coming in my mailbox! Thank you. J.olsen
Good site, good selection, and found the book at need at a good price/condition/S&H point.
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I was attempting to only buy one book,but 2 Items kept appearing at checkout. Finally, I was able to correct problem.
Hi, Alibris It seemed to take forever to make this purchase. I purchased from Alibris before, which was much easier. It was difficult to get to Music section and you seemed to add items. Finally, I signed up for coupons to receive $5.00 coupon for "Blue" by Joni Mitchell and discovered later that it applied to only a $50 purchase. Where was my Valentine's Day savings? This happened to be a gift for my partner. If it were for me, I probably would not have made my purchase.
Quickly found item was looking for and fast checkout! Great!
About ten years ago, I ordered a lot of books from Alibris. Then one did not arrive. I tried again and again for weeks to get delivery or a refund. I finally gave up and stopped ordering. It has cost you thousands of dollars. You still owe me $18.
While this order was OK, a previous order several years ago never arrived, and was never refunded, despite numerous requests. You still owe me $18. I did not place an Alibris order for at least five years.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

