Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,027
value
12,611
shipping
12,601
quality
12,595
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow Kay V.
Unfollow Kay V.
Share Review
Report Review

Excellent selection of books at affordable prices.

Date of experience: June 23, 2023
California
1 review
0 helpful votes
Follow Robert B.
Unfollow Robert B.
Share Review
Report Review

It would be nice to see the shipping charges before...
June 24, 2023
Updated review

It would be nice to see the shipping charges before purchase.

Date of experience: June 23, 2023

Easy to place order
June 8, 2023
Previous review

Easy to place order. Liked the stated condition of bools.

Date of experience: June 7, 2023
Illinois
1 review
0 helpful votes
Follow robert Z.
Unfollow robert Z.
Share Review
Report Review

I have used Alibris to purchase many books and CDs and have always gotten great service and very good prices.

Date of experience: June 23, 2023
California
1 review
0 helpful votes
Follow Christine U.
Unfollow Christine U.
Share Review
Report Review

Good selection and no problems ordering using PayPal.

Date of experience: June 23, 2023
Arizona
1 review
0 helpful votes
Follow Greg X.
Unfollow Greg X.
Share Review
Report Review

I love Alibris and recommend it to everyone; it's a...
June 23, 2023
Updated review

I love Alibris and recommend it to everyone; it's a wonderful spot for finding
Arcane books in good condition - and the prices can't be beat.

Date of experience: June 23, 2023

Alibris always has what I'm looking for at great prices.

Date of experience: May 13, 2022
Washington
2 reviews
1 helpful vote
Follow John T.
Unfollow John T.
Share Review
Report Review

I love Alibris.com
June 23, 2023
Updated review

I love Alibris.com. My go-to place for books online.

Date of experience: June 23, 2023

I love shopping at Alibris for new and used books
January 28, 2022
Previous review

I love shopping at Alibris for new and used books. Networking with many reputable booksellers around the country, they almost always have what I'm looking for, and (usually) at the best prices. It is my go-to online place for books!

Date of experience: January 27, 2022
Pennsylvania
1 review
0 helpful votes
Follow suzanne L.
Unfollow suzanne L.
Share Review
Report Review

Found all the books I was looking for and then some...

Date of experience: June 23, 2023
District of Columbia
1 review
0 helpful votes
Follow David L.
Unfollow David L.
Share Review
Report Review

After the order is placed, it would be good if the...
June 23, 2023
Updated review

After the order is placed, it would be good if the ship-to address was reiterated on the confirmation page.

Each time I place an order, I have to change the ship-to address from an old address into my current address. It would be good if there was an additional chance to notice if that needed change hadn't been done.

Date of experience: June 23, 2023

I'd be good if the "Thank You for Shopping at Alibris!
June 3, 2023
Previous review

I'd be good if the "Thank You for Shopping at Alibris!
Order #... has been received"
Page mentioned again the shipping-to address.

Also, each time I go to place an order, the default ship-to address is for somebody I sent a book to only once, and each time I have to change the address to my own. It'd be better if the default was the prior order's ship-to address.

Date of experience: June 3, 2023

Often, when I go to your website on my Kindle, I get told that the connection can't be made. I then tell my browser I want desktop view, and then your page loads.

I'd be nice if there was always a shopping cart icon in the upper-right. I can get to my cart often only by navigating to
https://www.alibris.com/cart

Date of experience: May 31, 2023
Montana
1 review
0 helpful votes
Follow Elijah O.
Unfollow Elijah O.
Share Review
Report Review

Had books I wanted, free shipping on all three, good site, lots of options. Thanks a lot

Date of experience: June 22, 2023
Nevada
1 review
0 helpful votes
Follow Jill P.
Unfollow Jill P.
Share Review
Report Review

Most books are either not as advertised or no longer available

Date of experience: June 22, 2023

The books you never thought you'd find
June 21, 2023
Previous review

The books you never thought you'd find.

Date of experience: June 20, 2023
North Dakota
1 review
0 helpful votes
Follow Robert L.
Unfollow Robert L.
Share Review
Report Review

Awesome, was a bit confusing trying to get a different ship to address in from payer address. Little less wordage and more simplicity. Love the ste otherwise keep the pages turning. Bobby

Date of experience: June 22, 2023
California
1 review
0 helpful votes
Follow Estela Q.
Unfollow Estela Q.
Share Review
Report Review

I've been buying textbooks from you for a long time. Thank you.

Date of experience: June 22, 2023
South Carolina
2 reviews
0 helpful votes
Follow Taneshia U.
Unfollow Taneshia U.
Share Review
Report Review

The online experience is great...
June 23, 2023

The online experience is great...just hope the book is worth my try. Hope to shop with you again

Date of experience: June 22, 2023
California
1 review
0 helpful votes
Follow Nick W.
Unfollow Nick W.
Share Review
Report Review

I wish there was an easy way to shop with consolidated shipping - seems kind of senseless to create multiple shipments. The discount could be tiny

Date of experience: June 22, 2023
New Mexico
1 review
0 helpful votes
Follow Logan T.
Unfollow Logan T.
Share Review
Report Review

Always find what I'm looking for at a better price.

Date of experience: June 22, 2023
Illinois
1 review
0 helpful votes
Follow Felicia Q.
Unfollow Felicia Q.
Share Review
Report Review

The only complaint is the amount of time it takes to receive ordered items.

Date of experience: June 22, 2023
Colorado
1 review
0 helpful votes
Follow Lisa N.
Unfollow Lisa N.
Share Review
Report Review

We are a book reading family
June 22, 2023

We are a book reading family. We love it when we get our books for GREAT prices. We'll definitely be shopping at Alibris again!

Date of experience: June 22, 2023
Washington
1 review
0 helpful votes
Follow Tom S.
Unfollow Tom S.
Share Review
Report Review

Would be nice if the book condition (Fair, Good, Like New) shows in the summary shown in View Cart or Review Order

Date of experience: June 22, 2023
California
1 review
0 helpful votes
Follow Martha X.
Unfollow Martha X.
Share Review
Report Review

Great experience!
June 22, 2023

Great experience! Found what I was looking for. Great price too!

Date of experience: June 22, 2023
Maryland
1 review
0 helpful votes
Follow David O.
Unfollow David O.
Share Review
Report Review

It could only be improved by giving a place to put in the school's tax exempt number.

Date of experience: June 22, 2023