Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The entered text should stay on the search bar after the search so it can be amended
I still did not see on the prior page what credit card you were using until I got to THIS page and THEN it shows me the card After The Fact. If it is somewhere there on the page BEFORE I checkout finally, I CAN'T SEE IT. This is a design flaw. Everyone needs to have confidence that their correct card is being charged. Last time it was the wrong card and it was a mess for me. Plus I am always seeing popup to activate a 5% cash back which I do click on and I see another popup that says ACTIVATED but I have yet to see how that works on your site and this cash back program is never acknowledged on your checkout page.
I NEED TO TEXT YOU BACK NOW BECAUSE -- AFTER THE 6TH TIE -- i SAW WHERE YOU HAVE A DIFFERENT PLACE TO CHANGE THE BILLING ADDRESS. YOU HAVE A BIG LEFT-SIDE SQUARE THAT SEEMS TO SCREAM THAT THIS IS WHERE I CHANGE THE BILLING ADDRESS BUT, NO. IT IS VERY SMALL ON THE RIGHT HAND SIDE. (SIGH). SO I HAVE FIXED THIS ISSUE OF ME TRYING TO CHANGE THE CARD I USE ON YOUR SITE. (SIGH) IF YOU WANT ME TO TELL ANYONE THERE HOW THE DESIGN OF YOUR CHECKOUT PAGE STOLE 30 MINUTES FROM ME (HAHA), I WILL BE ONLY TOO HAPPY TO DO SO. WE NEED MORE PEOPLE TO MAKE INTERFACING WITH MACHINES SMOOTHER.
I LOOK FORWARD TO THE BOOK! THANKS.
The site listed a copy available at $6.98 yet the cheapest copy shown was $12.98 bate and switch bad for repeat business.
I've found so many out-of-print books on Alibris. I appreciate the detailed descriptions of book conditions, and the quick service.
It was easy to place the order and I appreciate that I won't be bombarded with emails.
Good Prices in comparison to other online book sellers.
Love your service. I appreciate prompt deliveries, too.
Love your prompt and reliable service and topnotch selection of books.
Seller never sent a legitimate tracking number, was unresponsive. Alibris told me to wait 20 days from ship date to see if book arrived and if it didn't arrive they would refund me. They were responsive at first, but no book and no refund. UPDATE: After pestering them again (with these negative reviews) they did refund my money. Alibris is very responsive, at least. Make sure seller gives a real tracking number right away!
Found my author --found the books I had not read. Easy!
Alibris haș a great selection and great prices. I always check alibis.com first. I know I can trust this site, and shipping is reasonable and timely.
I love Alibris! Never had any problems with an order. Fast delivery. Great inventory, great prices. Highly recommend!
Very inexpensive books and the shipping fare is reasonable.
The original shipping said 2-3 days, at checkout it said 3-14. Not cool, but alibris was the cheapest option.
So easy to find exactly what your looking for without having to go to the big guy, Amazon. Love shopping from small dealers!
Good-Very good prices, easy to find titles, like the option to buy new or used, appreciate the group shipping option - I always look for items coming from the warehouse to reduce costs.
Book titles are easy to find using the ISBN, you have sourced many locations from which to purchase -be it a new copy or used in various conditions, so something for everyone's budget. I like the easy to spot truck icon denoting a free shipping eligible item, or the buttons to the left for easy sorting.
Great book finds, nice prices, easy site to navigate.
Great price on item. Easy to navigate and order process is fast and easy
I had cheap books in my account, and it made me sign in. When I signed in, it deleted all items from my cart, and I had to add them to my cart again and all the cheapest versions of the books I wanted were $20 higher than before!
It's little bit hard to find specific edition what I want
Easy to locate desired products. Costs and conditions of products clearly stated.
You have the book, I've been searching for over a month
I lost the coupon in the email, but all good anyhow
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

