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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,025
value
12,587
shipping
12,577
quality
12,571
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
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Fast and to the point
August 11, 2023

Fast and to the point. Easy to move around the website!

Date of experience: August 10, 2023
Georgia
1 review
0 helpful votes
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Fast and efficient
August 11, 2023

Fast and efficient. Shipping was almost as much as the books, though.

Date of experience: August 10, 2023
California
1 review
0 helpful votes
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Very easy to order
August 10, 2023

Very easy to order. I really enjoyed your simple and quick order format. Thank you. I will recommend you to others.

Date of experience: August 10, 2023
Arizona
1 review
0 helpful votes
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I am so excited to receive this CD
August 10, 2023

I am so excited to receive this CD. I have wanted it for a very long time and just tried to find it again one more time.

Date of experience: August 10, 2023
Missouri
1 review
0 helpful votes
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I love Alibris!
August 10, 2023
Updated review

I love Alibris! It's the only place I shop for books!

Date of experience: August 10, 2023

I love it but shipping is expensive
October 30, 2021
Previous review

I love it but shipping is expensive

Date of experience: October 30, 2021
Massachusetts
1 review
0 helpful votes
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I trust book condition descriptions on Alibris, which...
August 10, 2023
Updated review

I trust book condition descriptions on Alibris, which really matters to me.

Date of experience: August 10, 2023

Alibris is always my first choice
March 9, 2022
Previous review

Alibris is always my first choice.

Date of experience: March 9, 2022
Colorado
1 review
0 helpful votes
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Your website is fairly easy to navigate
August 10, 2023
Updated review

Your website is fairly easy to navigate. Thank you. J C

Date of experience: August 10, 2023

This was relatively easy to navigate
April 30, 2022
Previous review

This was relatively easy to navigate.

Date of experience: April 30, 2022
New Jersey
1 review
0 helpful votes
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Great website
August 10, 2023

Great website. My local bookstore recommended the site to me. Thank you.

Date of experience: August 10, 2023
District of Columbia
1 review
0 helpful votes
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I ordered another book of the same series that was listed as available and it wasnt. I was told the the money was returned to the source. I cant find it so far.When i tried to mpay for this item,the same payment screen kept reoccuring so i dont know if ive paid for the same item multiple times. Id like to talk to someone in person on the phone. Is this available?

Date of experience: August 10, 2023
New York
2 reviews
0 helpful votes
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You saved me enough $ that I could ditch Amazon.
Amazon = Evil

Date of experience: August 10, 2023
Washington
1 review
0 helpful votes
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Easy to find books and great prices which are clearly stated on each book listing

Date of experience: August 10, 2023
California
2 reviews
0 helpful votes
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Alibris has always been my go-to for the selection...
August 10, 2023
Updated review

Alibris has always been my go-to for the selection and service. Keep it up!

Date of experience: August 10, 2023

Alibris is always great
March 4, 2022
Previous review

Alibris is always great. Super easy to use and find items.

Date of experience: March 4, 2022
California
1 review
0 helpful votes
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2 books in cart only one purchase completed. Reviewed twice and it there were 2 books. Now I'm doing it all again. Bad experience

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 10, 2023
California
1 review
0 helpful votes
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So fast, price fair, clean design, easy to navigate

Date of experience: August 10, 2023
Indiana
1 review
0 helpful votes
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Alibris!
August 10, 2023

Alibris! Had the book I wanted when the other used online bookstores I use did not!

Date of experience: August 10, 2023
Minnesota
1 review
0 helpful votes
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Way cheaper then the US copy!
August 10, 2023

Way cheaper then the US copy! And supposedly is the same content which is great!

Date of experience: August 10, 2023
Arizona
1 review
0 helpful votes
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The web site is easy to use
August 10, 2023

The web site is easy to use. It would be nice to know how long it would take to get the books

Date of experience: August 10, 2023
Pennsylvania
1 review
0 helpful votes
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So far so good
August 10, 2023

So far so good - easy processing - hope shipping & product quality are as described.

Date of experience: August 10, 2023
Latvia
1 review
0 helpful votes
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At last
August 10, 2023

At last. Cracked the confusion over PayPal payments.

Apparently, they have to be made in United States dollars rather than Pounds Sterling. That's OK.

I will carry onwards. I don't need to close my account now.

Date of experience: August 9, 2023
Virginia
1 review
0 helpful votes
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Site is easy to use
August 10, 2023

Site is easy to use. Shipping prices were slightly higher than I would've liked, but overall good experience

Date of experience: August 9, 2023