Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,707
shipping
12,697
quality
12,691
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Ronald F.
Unfollow Ronald F.
Share Review
Report Review

Credit card change was clumsy
September 21, 2023

Credit card change was clumsy. No option to give resale number and avoid sales tax.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 22, 2023
West Virginia
3 reviews
0 helpful votes
Follow Donna O.
Unfollow Donna O.
Share Review
Report Review

I can find books here I can't find anywhere else
August 22, 2023
Updated review

I can find books here I can't find anywhere else. Locating what I want is easy, their search feature is the best. I love this company.

Date of experience: August 22, 2023

Found what I wanted quickly
May 1, 2023
Previous review

Found what I wanted quickly. Prices were good and site easy to use.

Date of experience: May 1, 2023
Illinois
1 review
0 helpful votes
Follow Milton R.
Unfollow Milton R.
Share Review
Report Review

Efficient
September 21, 2023

Efficient. However you should offer shipping options for faster delivery

Date of experience: August 22, 2023
Georgia
1 review
0 helpful votes
Follow Noah S.
Unfollow Noah S.
Share Review
Report Review

I love this website
August 22, 2023

I love this website. Books are always in at least pretty good condition if they say very good.

Date of experience: August 21, 2023
Ohio
1 review
0 helpful votes
Follow Jojean Z.
Unfollow Jojean Z.
Share Review
Report Review

Always a great experience with Alibris
August 22, 2023
Updated review

Always a great experience with Alibris. I can always find the books I am lookin for here. Any edition, year of publication, author, subject. My favorite source for advancing knowledge and provoking thought.

Date of experience: August 21, 2023

Always a good experience with Alibris
October 1, 2021
Previous review

Always a good experience with Alibris. I am able to find most anything I am looking for and sometimes find little gems that I never knew were there.

Date of experience: October 1, 2021
Washington
1 review
0 helpful votes
Follow William O.
Unfollow William O.
Share Review
Report Review

I added a new credit card and I don't see how to delete the old one. I'm concerned about your computer having 2 cards. If you get hacked I won't have any cards at all.

Date of experience: August 21, 2023
Washington
1 review
0 helpful votes
Follow Barbara S.
Unfollow Barbara S.
Share Review
Report Review

It was hard to figure out how to change my shipping...
September 21, 2023
Updated review

It was hard to figure out how to change my shipping address

Date of experience: August 21, 2023

I have moved
February 27, 2021
Previous review

I have moved. My home address is now the same as my shipping address-- the same road and zip but a different house number. The default shipping address is correct, but the home (I presume mailing) address is my old one, and I can't find any way to change that. Other than that, my eperience with alibris is good.

Date of experience: January 28, 2021
Tennessee
1 review
0 helpful votes
Follow Deborah S.
Unfollow Deborah S.
Share Review
Report Review

I found an out of print book I had been looking for upon referral of alibris from a friend.

Date of experience: August 21, 2023
Georgia
1 review
0 helpful votes
Follow Raymond R.
Unfollow Raymond R.
Share Review
Report Review

I clicked on the free shipping button and was still charged shipping. I would like to have a little more info provided on the book's contents.

Date of experience: August 21, 2023
Oregon
2 reviews
0 helpful votes
Follow Kenneth A.
Unfollow Kenneth A.
Share Review
Report Review

It was simple and clear
September 20, 2023

It was simple and clear. BUT... I was on a Hard Cover of the book when I was browsing but when I went to purchase it it dropped me to paperback. If I hadn't caught that I would have been very frustrated to receive the paperback.

Date of experience: August 21, 2023
Wisconsin
1 review
0 helpful votes
Follow Megan J.
Unfollow Megan J.
Share Review
Report Review

Most books I want are thankfully here! Books are cheap, and shioping is inexpensive if you are buying from the same place. Books don't ship from the same place so if you are looking at getting a bulk order of different books, the shipping will most likely be expensive

Date of experience: August 21, 2023
California
1 review
0 helpful votes
Follow John N.
Unfollow John N.
Share Review
Report Review

Always good book shopping with Alibris, since forever
August 21, 2023
Updated review

Always good book shopping with Alibris, since forever

Date of experience: August 21, 2023

It would be great if, when you already have something...
March 19, 2023
Previous review

It would be great if, when you already have something in your cart, there were a script in place that elevated that store to the top of the rankings if you're looking for another book. Trying to consolidate sellers is hard, and postage is expensive now. I'd love it if the search prioritized smaller booksellers, too, but I know that's not how online marketplaces work.

Date of experience: March 19, 2023
North Dakota
1 review
0 helpful votes
Follow Steven T.
Unfollow Steven T.
Share Review
Report Review

If they are both new and unopened as read,then great!.

Date of experience: August 21, 2023
Tennessee
1 review
0 helpful votes
Follow Cody U.
Unfollow Cody U.
Share Review
Report Review

I am able to save money for textbooks while going to college.

Date of experience: August 20, 2023
Oregon
1 review
0 helpful votes
Follow Lori U.
Unfollow Lori U.
Share Review
Report Review

Thank you for years of great service and good reads...
August 21, 2023
Updated review

Thank you for years of great service and good reads!

Date of experience: August 20, 2023

Always a pleasure
July 20, 2023
Previous review

Always a pleasure

Date of experience: July 19, 2023

This avid book reader has used alibis years ago and...
June 28, 2023
Previous review

This avid book reader has used alibis years ago and always a positive experience. A++++

Date of experience: June 27, 2023
Canada
1 review
0 helpful votes
Follow Valerie U.
Unfollow Valerie U.
Share Review
Report Review

Previous good experience; hopefully same this time

Date of experience: August 20, 2023
Texas
2 reviews
4 helpful votes
Follow Jennifer W.
Unfollow Jennifer W.
Share Review
Report Review

Easy to find books and a wide selection but having used media mail a lot I think your shipping prices are a bit high

Date of experience: August 20, 2023
Illinois
2 reviews
0 helpful votes
Follow Dawne F.
Unfollow Dawne F.
Share Review
Report Review

I always find what I'm looking for on your site and...
August 20, 2023
Updated review

I always find what I'm looking for on your site and at reasonable pricing.

Date of experience: August 20, 2023

Always have the newest books at reasonable prices
March 4, 2022
Previous review

Always have the newest books at reasonable prices.

Date of experience: March 4, 2022
Oregon
1 review
0 helpful votes
Follow Laurel B.
Unfollow Laurel B.
Share Review
Report Review

I was delighted to find the updated payment so easily...
August 20, 2023
Updated review

I was delighted to find the updated payment so easily accessed. Also, I've always found Alibris to be an excellent book source. Thanks, Alibris!

Date of experience: August 20, 2023

Always good service
June 19, 2023
Previous review

Always good service.

Date of experience: June 19, 2023

Ordering my book was easy and quick
May 18, 2022
Previous review

Ordering my book was easy and quick. Was easier than when I ordered in previous years.

Date of experience: May 17, 2022

Alibris processed my order quickly and efficiently
April 29, 2022
Previous review

Alibris processed my order quickly and efficiently. I've purchased several books from Alibris. It's always been a good experience.

Date of experience: April 29, 2022
New York
2 reviews
0 helpful votes
Follow Judith L.
Unfollow Judith L.
Share Review
Report Review

Very pleased with orders I have received in the past

Date of experience: August 20, 2023