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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,023
value
12,551
shipping
12,541
quality
12,535
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
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Tried to use my coupon after signing up, it had no where to use it, disappointing

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: August 25, 2023
California
1 review
0 helpful votes
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It took only a few minutes to find what I was looking for, and placing the order was just as easy and efficient.

Date of experience: August 24, 2023
Kansas
1 review
0 helpful votes
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My shopping experience was very easy and efficient.

Date of experience: August 24, 2023
Washington
1 review
0 helpful votes
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Easy to check out authors while keeping alibris webside intact; easy to change the cart contents before ordering.

Date of experience: August 24, 2023
California
2 reviews
0 helpful votes
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I always enjoy stopping in at your shop online
August 25, 2023
Updated review

I always enjoy stopping in at your shop online. You are on my main online used bookseller.

Date of experience: August 24, 2023

Easy and quick checkout
June 9, 2023
Previous review

Easy and quick checkout.

Date of experience: June 8, 2023
California
1 review
0 helpful votes
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I love alibris, please bring back the app great prices
August 25, 2023
Updated review

I love alibris, please bring back the app great prices

Date of experience: August 24, 2023

I love alibris ever since I found you guys I've never...
November 7, 2022
Previous review

I love alibris ever since I found you guys I've never been happier I bought like 15 really great titles with only $50. Please bring back your app

Date of experience: November 6, 2022
Texas
1 review
0 helpful votes
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Layout is neither ugly nor distracting-- nice and clean. Not too much text, which is all legible. Helpful tabs to view different pricing options. No ads or popups on the site. Quick checkout process.

Date of experience: August 24, 2023
Texas
1 review
0 helpful votes
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It's very confusing that there is a separate shipping fee for every book, even when several are purchased from the same seller as part of the same order.

Date of experience: August 24, 2023
Ohio
1 review
0 helpful votes
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Good except for shipping days could be more easily found.

Date of experience: August 24, 2023
Colorado
1 review
0 helpful votes
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Easy to find the book I needed at a price that's affordable.

Date of experience: August 24, 2023
Michigan
3 reviews
0 helpful votes
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It's so nice to beable to get books much cheaper. But, the postage is high. I know that can't be helped.

Date of experience: August 24, 2023
California
1 review
0 helpful votes
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Great
August 24, 2023

Great - easy to re-engage a service I had not used for awhile

Date of experience: August 24, 2023
New York
1 review
0 helpful votes
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I was so happy to find this extraordinary book at such...
August 24, 2023
Updated review

I was so happy to find this extraordinary book at such a great price.

Date of experience: August 24, 2023

It went fine
August 24, 2023
Previous review

It went fine.

Date of experience: August 24, 2023
New York
1 review
0 helpful votes
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I've only placed the order—I haven't received the book yet. But so far it's been easy and convenient.

Date of experience: August 24, 2023
Massachusetts
1 review
0 helpful votes
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If this really is a new sealed deck I will be ecstatic. Otherwise, my rating will reflect the bait and switch

Date of experience: August 24, 2023
Maryland
1 review
0 helpful votes
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The books I needed were easy to find
August 24, 2023

The books I needed were easy to find. Check out was quick and easy.

Date of experience: August 24, 2023
Iowa
2 reviews
0 helpful votes
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Found book I wanted easily..
August 24, 2023

Found book I wanted easily. Do not have another one in book format but that's OK you can't have everything.
However...says if I get on mailing list I got free (or 5.00 off) shipping.I did the sign up and then instead of 5.00 off shipping it says it has to be a 50.00 order. That was not stated prior to signing up. It says.SIGN UP FOR 5.00 OFF SHIPPING.

Date of experience: August 23, 2023
New York
1 review
0 helpful votes
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Never any problems--buy only from five star sellers.

Date of experience: August 23, 2023
Florida
2 reviews
0 helpful votes
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Found items I was looking for easily
August 24, 2023

Found items I was looking for easily. Ordering system was flawless

Date of experience: August 23, 2023
Missouri
1 review
0 helpful votes
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Very easy to find books at cheap and great prices!

Date of experience: August 23, 2023