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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,688
shipping
12,678
quality
12,672
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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It was easy to order
September 4, 2023

It was easy to order. Let's hope the books are in the condition as advertised.

Date of experience: September 4, 2023
South Dakota
1 review
0 helpful votes
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Everything went fine once I got my new credit card information recorded. Thank you.

Date of experience: September 4, 2023
Indiana
1 review
0 helpful votes
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Hard to find music is available at alibris and ordering is easy

Date of experience: September 4, 2023
California
1 review
0 helpful votes
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A little problem with one book
September 4, 2023
Updated review

A little problem with one book. Took multiple tries over a few days to get item in cart. Other than that, all fine.

Date of experience: September 4, 2023

Very nice price
February 28, 2022
Previous review

Very nice price. Easy checkout.

Date of experience: February 28, 2022
Michigan
1 review
0 helpful votes
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The book I wanted at a good price
September 4, 2023
Updated review

The book I wanted at a good price. Website easy to use.

Date of experience: September 4, 2023

Easy to find what you are looking for at a great price
November 11, 2022
Previous review

Easy to find what you are looking for at a great price.

Date of experience: November 10, 2022

I have ordered a number of books from Alibris and have...
September 12, 2022
Previous review

I have ordered a number of books from Alibris and have always received them in a timely manner in the condition that I expected.

Date of experience: September 12, 2022

Fast and Easy to find product
April 12, 2022
Previous review

Fast and Easy to find product.

Date of experience: April 12, 2022

Easy to navigate site
January 7, 2022
Previous review

Easy to navigate site. Good selection.

Date of experience: January 7, 2022

Quick and easy
December 28, 2021
Previous review

Quick and easy

Date of experience: December 28, 2021

Easy to use website
November 8, 2021
Previous review

Easy to use website.

Date of experience: November 8, 2021
Alaska
1 review
0 helpful votes
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Always have trouble finding exactly what I am looking...
October 4, 2023
Updated review

Always have trouble finding exactly what I am looking for. Search engine a bit wonkey. I type in EXACTLY what I am looking for, get told no listing or get a bunch of crap I don't want. Fix that.

Date of experience: September 4, 2023

Your search engine is a bit off...
July 4, 2021
Previous review

Your search engine is a bit off...

Date of experience: July 4, 2021
Ohio
1 review
0 helpful votes
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Very good!
September 4, 2023
Updated review

Very good!
To improve: allow including a discount coupon from Review screen.

Date of experience: September 4, 2023

Easy processing
August 5, 2023
Previous review

Easy processing

Date of experience: August 5, 2023
Minnesota
1 review
0 helpful votes
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Been very please, bought many books most in good condition, even those with markings were interesting to see what others think.

Date of experience: September 4, 2023
Canada
1 review
0 helpful votes
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Hard to identify editions when purchasing books with multiple editions.

Date of experience: September 4, 2023
Missouri
1 review
0 helpful votes
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Easy to order and you took my money really quick. Not sure what I've gotten myself into yet.

Date of experience: September 4, 2023
Washington
1 review
0 helpful votes
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The site is straightforward with a great selection

Date of experience: September 3, 2023
California
1 review
0 helpful votes
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You offer a discount code then you have to spend $50. What a scam to get our email address to spam everyone.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 3, 2023
South Carolina
1 review
0 helpful votes
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Easier than before
September 4, 2023
Updated review

Easier than before. Guess I'm learning something. Thanks Joe Slade

Date of experience: September 3, 2023

I'm still learning
March 3, 2021
Previous review

I'm still learning. Thanks

Date of experience: March 3, 2021
Tennessee
2 reviews
0 helpful votes
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Love this movie
September 3, 2023
Updated review

Love this movie. A classic for all time. Not just because of a biblical topic but because it's just a good movie and a great story. Thanks alot.

Date of experience: September 3, 2023

Simply LOVE all your material
September 3, 2023
Previous review

Simply LOVE all your material. Look forward to seeing about more.

Date of experience: September 3, 2023
Connecticut
1 review
0 helpful votes
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Easy information, access and check out
September 3, 2023

Easy information, access and check out. Very good web design.

Date of experience: September 3, 2023
Florida
1 review
0 helpful votes
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Quick easy shopping and ordering
September 3, 2023
Updated review

Quick easy shopping and ordering. They always come quickly and by USPS mail.

Date of experience: September 3, 2023

Quick and easy
January 20, 2023
Previous review

Quick and easy.

Date of experience: January 20, 2023

Quick and easy ordering
April 6, 2022
Previous review

Quick and easy ordering

Date of experience: April 6, 2022
Georgia
1 review
0 helpful votes
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Good; however, I'd like to have eliminated some old addresses. Couldn't figure out how to handle that.

Date of experience: September 3, 2023
New York
1 review
0 helpful votes
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Quickly found what I was looking for and at a very...
September 3, 2023
Updated review

Quickly found what I was looking for and at a very good price.

Date of experience: September 3, 2023

Located what I was looking for quickly and ordered...
February 20, 2023
Previous review

Located what I was looking for quickly and ordered with no problems.

Date of experience: February 19, 2023

Quickly found what I was looking for and at a good...
February 11, 2022
Previous review

Quickly found what I was looking for and at a good price

Date of experience: February 10, 2022

A little trouble negotiating the search site but it...
February 9, 2022
Previous review

A little trouble negotiating the search site but it worked out. Kept trying to sell me the highest price item..

Date of experience: February 8, 2022
Colorado
1 review
0 helpful votes
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If frequently found books I can't find anywhere else here at Alibris

Date of experience: September 3, 2023
New York
1 review
0 helpful votes
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I prefer to buy from Alibris because it is not owned by Amazon. However, I find your website more and more difficult to use, the more bells and whistles you add. Just for example, looking for a book today (can't remember which one) a lot of MP3 audio books came up first. Also if, at the bottom of the list, I click on "next" or "2" to get to the next page, I am taken back to the start of the list. Maybe most people like your new glitzy look - I wouldn't be surprised. As for me, I like the feeling, which I don't get so much now, of browsing in a humungus used book store with the authors and titles neatly arranged. Still, best of luck - keep going. (P.S., I used to have a (mostly classical) CD store and still have a small stock, so I am an Amazon seller. I've stopped selling anything priced under $15 - too much hassle for pennies. I've checked your sellers site; too rich for me, but that's not a complaint; it's completely understood. It's important for you to stay in business and for that, unlike Amazon, you've got to make a decent profit.) Anyway, keep going - it's important. But that I have to check this box [I agree to have this feedback published on public websites (Sitejabber, Google, and others) to help inform other consumers] to send my feedback is 100% crappy.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 3, 2023