Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It seems good, we'll find out when my item arrives.
Overall, easy to use. However, when I logged in I was advised that there would be reduced/no shipping charges. I feel that the shipping is too high.
Order created in early September, but not complete due to over sight.
Found order process was still active. Added missing detail and submitted. I was surprised to find the order pending 3 weeks after entry.
Favorite online bookstore. I don't mind books that have had a previous life. I like library books because it's fun to check the labeling to see what city the book came from.
I spend too much on your website. That's how much I like it.
Love Alibris for books, movies and music! My go to when looking for something out of print!
Love this website for finding books, movies and music that might be hard to find otherwise.
Not finding all the books I want yet, still looking
I have not had any problems w Alibris at all. What's not to like? One saves money and the environment at the same time while enjoying books!
I've always loved being able to get older books that I want to replace or give to someone.
The site was easy to navigate and had what I wanted.
Need tracking info since books will not be arriving together.
Everything was pretty seemless, decently priced and detailed if the objects arrive just as they described than a 5 star might just be on its way.
Even though the book I originally ordered dropped out of my cart when I went to apply for the discount at check out. I would have preferred the other shipper but this one does well, also.
Really like the accessibility to so many books!
One book from my last order did not arrive because you would not change my shipping address immediately.
Easy to navigate website for placing order. Uses PayPal.
Very easy to negotiate and has a wealth of resources.
I have made many purchases and they have all been excellent.
Alibris is a great source for books that I often need as a historian. Thanks.
I've always had great service … quality and cost of books and excellent shipping!
Alibris is my go-to place for buying books!
I've always had good experiences with Alibris!
Site was easy to use, I found the book I needed and place my order without a hassle. I appreciated that I could compare prices with different sellers for the same book and choose the seller and price that I wanted.
My first order was cancelled. Hoping to receive this order of Nicholas & Alexandra.
I love this site, almost always have what I am looking for
I appreciate how simple and de-cluttered the site is relative to a vendor like Amazon. I wouldn't mind more flexible/prominent search features though. More than once I've bought the wrong edition of a book because it isn't always clear from the list view which is which.
It took more than one try to finally complete the order
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

