Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It took a little while to familiarize myself with the website setup. Disappointed I could not see the copy of the book I wanted to order.
Large selection of items and sellers, good customer service.
Items easy to find, prices reasonable and coupons are great.
Easy search; good choices; good prices; not owned by Amazon
Easy and found items that were otherwise difficult to locate at a fair price. Thank-you!
A great selection of books that are hard to find on other sites.
I found my books quickly and at a good price.
Please change old billing address of friend to ME: my shipping address.
Nice to see the item OUT of my e-mail cart (as it was hidden by the tab return like an hour later! On same computer) of back to general and THEN before I selected to place in cart again (after 12 hours) it found, of to the payment account. Automatic sign-in.- - Joe
I have always enjoyed searching for books on your website because you have so many interesting and useful books to purchase.
So far so good, but I have been having difficulties with recieving packages sent through the USPS.
Hopeful this package will get to me!
I've ordered for many years and always been happy with the books I have ordered. Thank you
Thank you so much for being so very welcome and the cost, I would love to make sure all our grand and great grandchildren have this Bible
Found the book, the price and condition was good and the order was placed in about 3 minutes. Awesome!
I always get a great book at a great price from Alibris books. I started using them shopping for engineering textbooks. I was able to save a ton of money compared to the bookstore. I also found they had paperback versions of most of my textbook saving me even more.
Always find a great deal at alibris!
I am so happy that I can purchase good used books from you.
I think it was Bing that kept interrupting my order process. Not happy but I don't think it was your website that cause the problem.
Also not happy about the high shipping, $4.49 per book. When did that change. Can I choose media rate?
Alibris is my go-to website for great selection and good deals on used books. Thanks for being one way I can reduce my carbon footprint, and stay entertained at the same time!
Easy to traverse and a treasure trove of wonderful books! Thank you!
I love Alibris because they tan extensive inventory and are convenient to use.
I love Alibris for the ease of use and extensive inventory. I have often found items that have been unavailable elsewhere.
Why don't you ask me to rate the service once the books have safely arrived? So far, Alibris is super weird! Would a restaurant ask for a starred review 10 seconds after I made a reservation? Or a doctor asking for a rating 10 seconds after I made an appointment for two weeks hence? I'm already creeped out by the experience of ordering from Alibris! And also the condition notes seem very arbitrary…it will be interesting to compare, seller to seller.
Impressed it saved my payment info from last time.
It took a lot of tries to get my shipping and payment information entered. It kept telling me to enter a valid state so I had to retype and each time I corrected an error, it deleted the information I entered previously.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

