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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,696
shipping
12,686
quality
12,680
This company responds to reviews on average within 1 day

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Ohio
1 review
0 helpful votes
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Always easy to place orders
October 5, 2023

Always easy to place orders. Excellent selection of often hard-to-find titles.

Date of experience: October 4, 2023
Virginia
1 review
0 helpful votes
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So far so good as long as the correct item is shipped
October 5, 2023
Updated review

So far so good as long as the correct item is shipped

Date of experience: October 4, 2023

Website was easy to use
December 3, 2022
Previous review

Website was easy to use.

Date of experience: December 3, 2022
New Jersey
2 reviews
1 helpful vote
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Easy to use and have most of the books I was looking...
October 4, 2023
Updated review

Easy to use and have most of the books I was looking for.

Date of experience: October 4, 2023

Easy to navigate and great price!
October 26, 2022
Previous review

Easy to navigate and great price!

Date of experience: October 26, 2022

Very user friendly website
April 16, 2021
Previous review

Very user friendly website.

Date of experience: April 16, 2021
California
1 review
0 helpful votes
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Easy to research books for sale and to add coupon code.

Date of experience: October 4, 2023
California
1 review
0 helpful votes
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It was quick and easy to input my information for payment. I appreciate how hassle free the experience was. Thank you

Date of experience: October 4, 2023
California
1 review
0 helpful votes
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I've been using alibris for many years, and I always find what I'm looking for, even some obscure titles.

Date of experience: October 4, 2023
Indiana
1 review
0 helpful votes
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Too many pop up ads, but that just may be my system.

Date of experience: October 4, 2023
New York
1 review
0 helpful votes
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Just what I was looking for
October 4, 2023

Just what I was looking for. Great price. Thank you

Date of experience: October 4, 2023
California
1 review
0 helpful votes
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Thank you for carrying a book I can afford. Thank you for enabling me and my family.

Date of experience: October 4, 2023
California
1 review
0 helpful votes
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Wonderful...
October 4, 2023
Updated review

Wonderful...can always find what I am looking for.

Date of experience: October 3, 2023

Found just what I was looking for!
December 29, 2021
Previous review

Found just what I was looking for!

Date of experience: December 29, 2021

Needed this for book club
April 6, 2021
Previous review

Needed this for book club

Date of experience: April 6, 2021
Illinois
1 review
0 helpful votes
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Easy to search for book
October 4, 2023

Easy to search for book. Easy to place order. Easy to enter shipping.

Date of experience: October 3, 2023
Illinois
1 review
0 helpful votes
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Your system doesn't show the billing address when you enter a new (or re-enter an old) CC. Lucas has never made a purchase, I am the primary account holder and your system automatically enters his information even though I sent him one book one time! Why can't I set a primary address? Why does it always default to the WRONG one?

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 3, 2023
Michigan
1 review
0 helpful votes
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Nice transaction, just a few clicks and it's over. Address, card number and checkout. Loved it

Date of experience: October 3, 2023
Nevada
1 review
0 helpful votes
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I've bought so much at Alibris over the years, and usually at very good prices. Shipping is often more then. The cost of items purchased.

Date of experience: October 3, 2023
California
2 reviews
0 helpful votes
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This is one of my favorite authors & I want to share him with my granddaughter

Date of experience: October 3, 2023
New York
1 review
0 helpful votes
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I love and appreciate all the notes about the hooks snd being able to easily access the stores collection

Date of experience: October 3, 2023
New Jersey
1 review
0 helpful votes
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Easy to navigate and all entailed functions worked...
October 3, 2023
Updated review

Easy to navigate and all entailed functions worked appropriately.

Date of experience: October 3, 2023

Professional website with formal transaction process
September 27, 2023
Previous review

Professional website with formal transaction process.

Date of experience: September 27, 2023
Louisiana
1 review
0 helpful votes
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Easy to navigate and always pleased with my purchase.

Date of experience: October 3, 2023
Texas
1 review
0 helpful votes
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Ordered a Chintz book and it was 99.00. The order was canceled and then all the same books became 300.00.

Date of experience: October 3, 2023
Florida
1 review
0 helpful votes
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Love alibris
October 3, 2023

Love alibris. Have used it for years to find book that are not available anywhere else.

Date of experience: October 3, 2023