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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Very straightforward. Great selection for the item I'm looking for. Shipping charge less than anticipated!
Usually best prices, everything as described, shipping has been sooner than expected, so far.
A bit convoluted. Also, would like an approximate shipping date(s) so I can be home when the books arrive.
My go to is Alibris. I've been buying from them for over 20 years and NEVER once have had a problem, they always have the books that I am looking for at a competitive price, my orders arrive quickly, and the book conditions are as described. Excellent company and service
I love Alibris as I can almost always find the book I am looking for in good condition. Over the years, I have made some very exciting finds! I don't know how Thriftbooks does it, but I can often get free shipping at their website which is an incentive to buy through them. Could Alibris possibly do the same thing? If so, I would purchase only from you.
I love Alibris! I have found so many books over the years that are hard to find in good condition or new books at a good price that Alibris is always the first place I shop.
I love Alibris! I have found so many out of print books on Alibris that were priced well and in great condition. I seldom buy a book on Amazon because I can get just as good a quality at a much lower price.
Great selection and prices. A painless shopping experience.
Pleasant shopping experience as always at Alibris.
Very easy & quick, 1st experience of ordering, so will see how quickly it arrives!
Easy to use website to search, lots of options for books used and new, can choose offer from place not far from where you live (less shipping Carbon footprint).
Thanks for carrying so many great options with sources all over the U.S.
-if the items are free shipping, it should show that prior to the review page for checkout
-paying $5 to ship each book is crazy
International shipping with tracking would be great
"Aye, the haggis is in the fire now for sure." — Chief Engineer Montgomery Scott (Star Trek)
I wanted a DVD. The ad said "DVD" *BUT* the payment said "BLU-RAY". It took a RIDICULOUS time to correct it!
It's late, and I don't want to talk about it.
"I have made enough money to satisfy both my needs and my caprices." - Hercule Poirot
As always, I find many obscure and hard-to-find books here.
Difficult to find editions available here, some with free shipping.
This site often has hard-to-find books, foreign, (French, mostly.), and English.
This site often has difficult to find books that other sites do not.
This is a good website for obscure fiction.
A good selection of hard-to-find books.
Easy to find and buy the book I was looking for. Great price!
Thanks! Always able to find the books I need on Alibris!
As usual I found what I wanted immediately by just typing in the name of the author. The prices and shipping are very reasonable. I always look here first for what I want.
I immediately found the book I wanted by just typing in the name. Because I have an account, I am able to one click and it is purchased.
I always come to Alibris when I am looking for books. So easy to find, order and always timely shipped.
I have ordered a lot of books and have been happy with the service and finding what I want.
I enjoy the selection and frequent quality I can find at Alibris.
Book volume numbers are not listed, so one does not know if they are getting a complete work or just part of a book.
This code business is rather annoying.
I just brought 2 movies, can you ship them together?
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

