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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,032
value
12,716
shipping
12,706
quality
12,700
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Still a fan of Alibris for about a quarter of a century

Date of experience: October 15, 2023
Texas
1 review
0 helpful votes
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Thankful to be able to buy so many great books ar such an affordable price. There's a special place in heaven for the people who made this holy site.

Date of experience: October 15, 2023
California
2 reviews
0 helpful votes
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Love the selection on the prices, when on a budget that matters.

Date of experience: October 14, 2023
Idaho
1 review
0 helpful votes
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Everything is great
October 15, 2023

Everything is great. Love supporting independent sellers

Date of experience: October 14, 2023
Oregon
1 review
0 helpful votes
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All the books have come that I've ordered from y'all
October 14, 2023
Updated review

All the books have come that I've ordered from y'all. So I continue shopping here.

Date of experience: October 14, 2023

The booksellers I've bought from have reliably advertised and delivered what they promised to. Prices are excellent. It feels good to support "Friends" of various City Libraries.

Date of experience: July 10, 2022

Books I have bought have been the quality that the...
June 5, 2022
Previous review

Books I have bought have been the quality that the seller has advertised. I appreciate not having to buy from AMAZON.

Date of experience: June 5, 2022

The ordering process was straight forward
January 14, 2022
Previous review

The ordering process was straight forward. Felt Alibris asked for minimal personal information, not asking me to join other services along the way, which I've found elsewhere. Appreciate it!

Date of experience: January 14, 2022
Texas
1 review
0 helpful votes
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In the past I've received my books fairly quickly and appreciated the wide selection. However, this time I tried to apply a coupon for free shipping and it didn't take. It's no longer easy to navigate and coupons may as well be a farce. It's FALSE ADVERTISING offering FAKE & UNUSEABLE coupons.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 14, 2023
Illinois
1 review
0 helpful votes
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Whaddaya want me to say?
November 13, 2023

Whaddaya want me to say? It's as if a vending machine wanted a compliment for spitting out a Diet Coke…

Jeez Louise & a bucket a bees. Move along, people: you gots books to sell!

Date of experience: October 14, 2023
California
1 review
0 helpful votes
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I know this would be a major lift, but I would love it if your results would have an option to have listings show up based on closest seller. It would be environmentally advantageous and lower costs for USPS.

Date of experience: October 14, 2023
New York
1 review
0 helpful votes
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Easy to navigate
October 14, 2023

Easy to navigate. Great prices. What else is there? Very satisfied.

Date of experience: October 14, 2023
Ohio
1 review
0 helpful votes
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Every book I've ordered from here has come in great...
October 14, 2023
Updated review

Every book I've ordered from here has come in great condition and arrived quickly!

Date of experience: October 14, 2023

Great books at low prices
January 8, 2021
Previous review

Great books at low prices

Date of experience: January 7, 2021
New Jersey
2 reviews
0 helpful votes
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Am pleased so far with book's availability and prices. Eager to discover delivery times and books conditions.

Date of experience: October 14, 2023
Oregon
1 review
0 helpful votes
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I've loved Alibris for over 15 years
October 14, 2023

I've loved Alibris for over 15 years. And I love paying used book prices

Date of experience: October 14, 2023
Missouri
1 review
0 helpful votes
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You are clear and concise about the books and sellers
October 14, 2023
Updated review

You are clear and concise about the books and sellers. I trust how you present these and, overall, I've had very good experiences with the sellers.

Date of experience: October 14, 2023

It was easy and quick to find what I wanted
May 11, 2021
Previous review

It was easy and quick to find what I wanted.

Date of experience: May 10, 2021
Utah
1 review
0 helpful votes
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Easy to navigate, great selections from all over, seamless checkout. Thank you! Hope there aren't any shipping issues, will update.

Date of experience: October 13, 2023
Australia
1 review
0 helpful votes
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Shipping costs were expensive even when it is being shipped within US. It was more than the item cost. I had to remove some items from the list.

Date of experience: October 13, 2023
West Virginia
2 reviews
0 helpful votes
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Seamless shopping, selecting, payment & processing! What more could I ask?

Date of experience: October 13, 2023
Texas
2 reviews
0 helpful votes
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Ordering process was straight forward and easy to use.

Date of experience: October 13, 2023
New Hampshire
1 review
0 helpful votes
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Only wish more photos would accompany older book descriptions.

Date of experience: October 13, 2023

Sooth transactions, great prices...
September 26, 2023
Previous review

Sooth transactions, great prices...thanks

Date of experience: September 26, 2023

Smooth transactions, reliable service...
October 22, 2022
Previous review

Smooth transactions, reliable service... thanks

Date of experience: October 21, 2022
California
1 review
0 helpful votes
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Your method of charging me delayed my purchase of a gift by over one week. I had to change my usual credit card to get past that glitch. NO ONE at your end reported that my card was causing the problem. I think you should expedite the order of Dana's Manual of Mineralogy, since it was your programming which was delaying my purchase.

Date of experience: October 13, 2023
Arizona
1 review
0 helpful votes
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Was not able to apply $5.00 coupon so I won't be getting a credit. Can you help?

Date of experience: October 13, 2023