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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,022
value
12,538
shipping
12,528
quality
12,522
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Love love love Alibris
December 29, 2023
Updated review

Love love love Alibris. Always find what I am looking for at an excellent price!

Date of experience: December 29, 2023

I love Alibris
December 2, 2023
Previous review

I love Alibris. I have never had a bad shopping or shipping experience on this site. Always find what I am looking for no matter how old. I would recommend Alibris to everyone! Thank you, Alibris, for always being here. Janet

Date of experience: December 2, 2023
Kansas
2 reviews
0 helpful votes
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Easy to find and to order this book on alibris.com as unabridged audiobook on 6 CDs read by Michael Prichard at a good price.

Date of experience: December 29, 2023
Washington
1 review
0 helpful votes
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Titles easy to find but want shipping costs of each book to be revealed on easy book listing

Date of experience: December 29, 2023
Texas
1 review
0 helpful votes
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Quick &dirty
December 29, 2023

Quick &dirty. Want book, got book. Hard to beat this commerce model.

Date of experience: December 29, 2023
Virginia
1 review
0 helpful votes
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Prices are great and delivery is fast
December 29, 2023

Prices are great and delivery is fast. Even with the shipping charges, it is FAR less expensive to get my books here than Amazon or elsewhere. The books are in good condition and their selection is GREAT! Very pleased repeat customer.

Date of experience: December 29, 2023
New York
1 review
0 helpful votes
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It was not easy to edit the shopping cart, e.g., add a savings code.

Date of experience: December 29, 2023
North Carolina
1 review
0 helpful votes
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Your web navigation is terrible and cart checkout process is bad.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 29, 2023
Iowa
1 review
0 helpful votes
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It took a minute to figure out how to update my personal address. I could update my shipping address, but not my personal address (which is the same). So, maybe just make that a bit easier to do.

Date of experience: December 29, 2023
Washington
2 reviews
0 helpful votes
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I had a bit of trouble changing my password, but I managed to place my order.

Date of experience: December 29, 2023
Maine
2 reviews
0 helpful votes
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Hurrah, you had a privately published book I very much wanted. So pleased.

Date of experience: December 29, 2023
District of Columbia
1 review
0 helpful votes
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Using my mobile phone it was hard to change the billing address for my order. I had to renter my card instead of being able to click on the old billing address which populated automatically to add my new billing address.

Date of experience: December 29, 2023
Montana
1 review
0 helpful votes
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Easy to order and great listing of products for sale
December 29, 2023
Updated review

Easy to order and great listing of products for sale.

Date of experience: December 28, 2023

Such an easy to use site, great deals, thanks!
October 18, 2023
Previous review

Such an easy to use site, great deals, thanks!

Date of experience: October 17, 2023

Easy to use web site
June 28, 2022
Previous review

Easy to use web site. Thanks for your great business!

Date of experience: June 27, 2022

Easy to order and good prices
December 27, 2021
Previous review

Easy to order and good prices.

Date of experience: December 27, 2021
California
1 review
0 helpful votes
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Your website/ordering system is efficient and clear
December 29, 2023
Updated review

Your website/ordering system is efficient and clear. You have a wonderful selection. Thank you!

Date of experience: December 28, 2023

Very easy and straightforward to use the website
October 27, 2023
Previous review

Very easy and straightforward to use the website.

Date of experience: October 26, 2023
Virginia
1 review
0 helpful votes
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Easy to find the books I wanted
December 29, 2023
Updated review

Easy to find the books I wanted. Had several to choose from. Had the same title from one source which helps.

Date of experience: December 28, 2023

This is the go-to online used bookstore
December 7, 2023
Previous review

This is the go-to online used bookstore. Reliable, easy to order.

Date of experience: December 6, 2023

Quick and efficient, particularly as a returning customer.

Date of experience: June 22, 2022

So easy
December 29, 2021
Previous review

So easy. Want book, but don't need "new." Repurpose. Same words involved.

Date of experience: December 29, 2021

It is so easy
October 22, 2021
Previous review

It is so easy. Particularly on returning for another good book.

Date of experience: October 21, 2021
Massachusetts
1 review
0 helpful votes
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Prices are not as cheap as the book at regular prices.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 28, 2023
North Carolina
1 review
0 helpful votes
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I would like to update my e-mail address. I don't know how.

Date of experience: December 28, 2023
Virginia
1 review
0 helpful votes
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Always a great selection!
December 28, 2023

Always a great selection! I appreciate help in finding the best deals.

Date of experience: December 28, 2023
Washington
1 review
0 helpful votes
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Very easy to use website, great selection, nice way to support small bookstores.

Date of experience: December 28, 2023
Georgia
1 review
0 helpful votes
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So easy to view available books
December 28, 2023

So easy to view available books - type, quality, condition. Excellent, excellent shopping experience!

Date of experience: December 28, 2023
Connecticut
1 review
0 helpful votes
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Fine except could not reply to my question so I had...
December 28, 2023
Updated review

Fine except could not reply to my question so I had to risk and ordered

Date of experience: December 28, 2023

All good so far
December 11, 2023
Previous review

All good so far.

Date of experience: December 11, 2023

No problem
October 3, 2022
Previous review

No problem

Date of experience: October 3, 2022

I have been a customer for quite a while
April 20, 2022
Previous review

I have been a customer for quite a while. My password did not work. Tried to reset and could not so gave gave up. Purchased as guest.

Date of experience: March 21, 2022