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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Multiple times have purchased books from this website. Very pleased and just ordered 7 more
I placed my order. As I clicked send I saw that it was not sending it me but to the last person to whom I had mailed a gift. I immediately tried to change the address but it seemed to be too late. I got a shipping notice that said it was going to the wrong address. But then they did actually send it to me, and quickly. I wish that during the ordering process it was clearer where things would be shipped. For example I would like a box that says: Ship to this address. Instead it went automatically to the last address used.
Quick and easy - found a wonderful rare book for a good price
Bought a book that I read and re-read obsessively when I was 12-13
It seems to work. Let's see how long it takes to arrive.
It was a very good experience.I have ordered before and it was great too.
Alibris is my Go-To place for books, etc. I usually always find what I want.
Pretty good experience with cost and delivery. I wish more padding or some cardboard was used to better protect the books, especially with corners and the spine. Postal delivery can be rough with packages.
Your "$20 Coupon" email was misleading. It implied that simply by clicking I could get a very decent discount. Then your website had improperly retained my billing information AS A GUEST with a completely mistaken attribution of the address for both billing and shipping as my niece in Hawaii's. I had to undo all of the shipping and billing information which was not a simple clarification process. I had to play detective to figure out how to change it by first updating the billing information then the shipping information. And then find out that I would have to spend $140 to get $20 off, or update to $25 for another $3 off, and probably increase shipping by another $10.00.
Easy enough. I got a used book cheaper than anywhere else.
Clear and easy directions make for a hassle free shopping experience. Thanks!
I found the books that I was looking for at reasonable prices.
I found the dvd I wanted quickly. Checkout was quick and easy.
I have been using Alibris for years and am never disappointed. Good offering on academic texts with good prices and fast shipping
It was easy to find what I was looking for and order.
Great, but some shipping could be less- or consolidate when purchased from same source.
The site is clear, the searches rapid and accurate, the offerings excellent
Rapid search, easy to navigate pages
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

