Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Shopping here is great; always find what I want, even though I do not think you will have it: too old, obscure, not popular, etc. Thank you for the wonderful inventory and for making a purchase quick and easy.
Very difficult to know when the free Alibris shipping applies as it shows up in the cart as if the shipping charges will be charged. The whole thing took a long time. Also could not find shipping policy for Orca if I ordered more than 1 book. Need more transparency on shipping!
The site is easy to use and tells me what I need to know about a book, particularly the condition of the book and the number of pages.
I find this site easy to navigate, especially the sorting optios.
I hope free shipping would be calculated and reflect on total before we actually proceed to payment. That kinda made me hesitate cause I don't want to pay for S&H. Thank you
Great n easy, but I dont feel I need to say much more than this.
I have always loved shopping on Alibris. I first started in 2007 when trying to find decent prices for textbooks. It is 2024 now and they remain a great resource.
The book was priced weel, came shipped in good condition, and was received quickly. Very pleased with this ordering experience!
I appreciate your streamlined -clean, open to Paypal-option payment solution. Thank you!
It's been a while since I actually bought anything from Alibris.
I've placed several orders through Alibris. Always quick, easy, and exactly what I am looking for.
Found what I was looking for and hope it is in as good condition as they say
Good easy got what I was looking for quicker than other sites
I love this book and I wanted to give one to my friend, I couldn't afford to buy one new, this was within my budget. 😊
Easy ordering and checkout, customer service staff were friendly and helpful with all queries. Thanks!
Simple and straight forward. Been shopping here for years. Thankyou
It is difficult to add an item once the check out process has started or to go back and see if after adding an item I still have the optimized pricing
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

