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Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
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Always easy to find what I am looking for and easy to order. Favorite shopping experience for books
Always easy to find what I am looking for at a great price. Love Alibris
Delivery times are very long for Canada, but I know that is not Alibris' fault. The problem is with the postal services.
Fine easy but it did not take my discount code at checkout.
The order system is fine. My satisfaction now depends on the item shipping quickly and arriving undamaged even though that maybe out of this company's hands.
My books I ordered came on a timely manner and in good shape.
Found the book recommended by my church and it was less expensive than other sites.
Found a good selection of books I was looking for at a good price, including free shipping. Alibris is my go-to site when I am looking books.
Easy to find item wanted. Good price. Like the seller reviews. Helps select the one I want. Cheaper is not always better.
I find that there is no phone support. In the past, I have been somewhat frustrated when I wanted an order changed. Customer support has been minimal.
The website is poorly designed, especially when it comes to check out. I have had a couple of instances when the book was shpped to an address I no longer use. I never received the book. Nor did I get a refund. The helpdesk at Alibris was not useful either.
They are really helpful and the quality of the book is great. I highly recommend.
I enjoy this company very fast and easy just wish it had a estimated time and date when the package was going to be arriving
Product was exactly as described. Shipping was fast too.
1st order - went well! Glad to find this company! I will order again.
I go to Alibris first, best prices and good inventory to choose from. Also the books come timely and as described. SF.
Great prices and books arrive quickly.
I was pleased to find the title I was looking for and at a reasonable price.
This is my first time shopping with you and there is no estimated delivery time
I wanted to choose a different shipping method, with tracking, but don't see a way to do that. The system defaulted to standard shipping.
The shipping cost is out of control. No option to combine shipping on items purchased from the same seller. Not every item should automatically be charged for single item shipping when multiple items are purchased from the same seller from the same location.
I would find it most helpful if all sellers provided the tracking number link on the Alibris order page if for no other reason than some of the sellers have such poor customer service that I will no longer buy from them.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members