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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I have shopped Alibris since I went back to college.
All my previous orders were shipped extremely slowly
The problem is not in the delivery itself, but in the speed with which the book is sent from your warehouse. Four days is a very long time.
I found everything I wanted along with a few extra items and will follow up for additional items later as your prices and quality are hard to top.
Marvelous selection at fabulous prices.
My order a single book came just as described and in the amount of time that was stated. I waited patiently and had no issues
Price was excellent. Procedure was quick and easy.
Great price, great book fast shipping hard to find titles
Good, love the Alibris warehouse. Buying from you is my goal. No Amazon
Your shipping is way too high for anything at your store for fourth class mail.
The descriptions of the book condition isn't good enough.
I appreciate the instruction to click once. There was enough pause following the click for me to have clicked again without that instruction. We'll done!
Wish the shipping cost was displayed by the price.
Waiting to see how long it takes to receive the book.
Alibris had the watercolor books at a good price and follow up on delivery was on time.
I found what I wanted easily. Also, i like that you show the shipping costs BEFORE I entered all of my payment information.
I had an important out of print book I needed to purchase. I hadn't purchase from Alibris is sometime but my past experiences had been excellent. Their service and book quality were excellent once again!
A good selection of books at great prices.
The website is easy to navigate, and I can easily choose the quality of the book I want.
I found what I wanted at a good price and was glad to pay it.
The book arrived very quickly. I am able to use it now (April) to prep a class I will have in August.
I love shopping at alibris. The choice of books is very wide. I am a college professor. I always tell my students to try alibris for their textbooks if old editions are an option.
Customer service was quick to provide tracking information after my request, but this could have been provided automatically.
It came on time just like you said. Thanks. I only ordered one book not much to say
Good value and fairly prompt delivery. Would have liked tracking to be easily available
Quite often, Alibris has the lowest price for books
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

