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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,022
value
12,543
shipping
12,533
quality
12,527
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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Alibris
May 7, 2024
Updated review

Excellent company. I have no problems with Alibris.

Date of experience: April 23, 2024

Alibris makes book buying very easy and I certainly...
February 10, 2024
Previous review

Alibris makes book buying very easy and I certainly appreciate that.

Date of experience: February 10, 2024
California
1 review
0 helpful votes
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Informative
May 7, 2024

It has good insights on the accounts of the sailors from the Essex and what they've been through after a bull sperm whale rammed the ship.

Date of experience: April 23, 2024
Texas
2 reviews
0 helpful votes
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Great
May 7, 2024

Great experience. Great quality. Only wished you communicated with me in my email I had sent!

Date of experience: April 23, 2024
Tennessee
1 review
0 helpful votes
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Haven't read yet
May 7, 2024

Purchase was easy. I have used alibris multiple times

Date of experience: April 23, 2024
Illinois
1 review
0 helpful votes
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Alibris is a great shop
May 7, 2024
Updated review

They're great never had a problem and they're very very affordable

Date of experience: April 23, 2024

I recommend this sight to everyone
April 1, 2024
Previous review

I recommend this sight to everyone

Date of experience: March 22, 2024
Colorado
1 review
0 helpful votes
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Easy, good price and you had what I was looking for
May 7, 2024
Updated review

Easy, good price and you had what I was looking for

Date of experience: April 23, 2024

You had the book I needed for book club and my card...
July 21, 2022
Previous review

You had the book I needed for book club and my card on file. It was very efficient and the price was wonderful!

Date of experience: July 20, 2022
New York
1 review
0 helpful votes
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Excellent purchase
May 7, 2024
Updated review

My experience in buying two books was satisfactory overall. The books were delivered on time, at very good prices.

Date of experience: April 23, 2024

Quick, efficient service, availability of desired books
October 20, 2022
Previous review

Quick, efficient service, availability of desired books

Date of experience: October 19, 2022
Kansas
1 review
0 helpful votes
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Fast shipping as usual!
May 7, 2024

Great site to find the item at the right price! I always get my order on time and sometimes it comes early! I look forward to doing business again with them.

Date of experience: April 23, 2024
Pennsylvania
1 review
0 helpful votes
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Everything with my order went perfectly. Order was received in a timely manner

Date of experience: April 23, 2024
Michigan
1 review
0 helpful votes
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Great items at great price
May 7, 2024

Bought the 1993 edition of the Narnia box set. Came fast, properly packaged, in great condition, and at an amazing price.

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Good service
May 7, 2024
Updated review

My experience ordering from Alibris has always been positive. On the rare occasion when there was a problem it was resolved quickly and to my satisfaction.

Date of experience: April 23, 2024

I like shopping with Alibris because I have found it...
November 18, 2021
Previous review

I like shopping with Alibris because I have found it to be a reliable site. The other reason I prefer Alibris to other sellers is because I have always been allowed to shop as a guest, rather than having to go through the annoying process of having to sign up for an account. It is extremely irritating to have to create and store yet another password. It is far less time consuming to type in my address than to drag out the book where I have to store all the passwords required for online shopping.

Date of experience: October 19, 2021
New York
2 reviews
0 helpful votes
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Good price, reasonable shipping time. Great selection of books

Date of experience: April 23, 2024
California
2 reviews
0 helpful votes
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I was trying to extend my subscription for another month or pay the extra for the 120 day rental. I was routed to Vital source then back to Alibris. There is no customer support. I had to purchase the entire book again which does not seem right. There should be an easy option to extend the rental for another 30 days but there is not.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 23, 2024
California
2 reviews
0 helpful votes
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Cool experience
May 7, 2024

Ordering process was easy. However, delivery took longer than expected. I thought it would be faster especially since it was only going from NV to CA.

Date of experience: April 23, 2024
Slovakia
1 review
0 helpful votes
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Overall well done. Happy with the price and proper straight forward order procedure.

Date of experience: April 23, 2024
Florida
1 review
0 helpful votes
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Fast and easy.Found a book I've been looking for for years!

Date of experience: April 23, 2024
Massachusetts
2 reviews
0 helpful votes
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I am happy with the ordering and delivery process. I thought the price of the book was fair and the description of the book was adequate EXCEPT: the book smells of stale cigarette smoke. Ugh. It is repugnant. I'm reading the book in spite of this as I have a deadline to finish it by. But this experience, my first time purchasing a used book, has really turned me off to ordering used books online.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: April 23, 2024
New Mexico
2 reviews
8 helpful votes
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It would be helpful to be able to include a message when sending a book as a gift.

Date of experience: April 23, 2024
California
1 review
0 helpful votes
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Book came too late for me to take on a trip. Otherwise everything was great.

Date of experience: April 23, 2024
Vermont
3 reviews
0 helpful votes
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Thank you
May 7, 2024

Thank you. I will look forward to receiving the book.

Date of experience: April 23, 2024