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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,020
value
12,495
shipping
12,485
quality
12,479
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Pennsylvania
3 reviews
0 helpful votes
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Very easy to follow
May 14, 2024
Updated review

Very easy to follow. Hope shipping doesn't take too long!

Date of experience: May 3, 2024

I thought I had already created an account
January 21, 2022
Previous review

I thought I had already created an account. Why am I asked again to do it.

Date of experience: January 21, 2022
Missouri
1 review
0 helpful votes
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I am trying for a third time to buy this book- the other two orders have been canceled by the seller because they do not want to ship the book.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 3, 2024
California
1 review
0 helpful votes
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Value
May 14, 2024
Updated review

Great classics at very good prices. Supporting a reading culture.

Date of experience: May 3, 2024

Great value and good service
October 25, 2023
Previous review

Great value and good service.

Date of experience: October 25, 2023
New York
1 review
0 helpful votes
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Prompt delivery
May 14, 2024
Updated review

I received this package shortly after ordering it on Alibris. It came in excellent condition and did not have any highlighting, annotations, underlining, or any marks of any kind.

Date of experience: May 3, 2024

Shopping went smoothly
August 29, 2022
Previous review

Shopping went smoothly. I did not meet any troubles along the way.

Date of experience: August 29, 2022
Czechia
1 review
0 helpful votes
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Well, Sirs, I must remember that this year no IOSS number has usually come, therefore everything is Longer as well as dearer at the customs in Czechia, EU.

Date of experience: May 3, 2024

Still all right, though keep rolling on that way! ;))
April 25, 2024
Previous review

Still all right, though keep rolling on that way! ;))

Date of experience: April 15, 2024
Florida
2 reviews
0 helpful votes
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This is my first time shopping at Alibris. Hopefully, it will be a great experience. Look forward to shopping more in future. Thank you

Date of experience: May 3, 2024
California
1 review
0 helpful votes
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Great shopping experience
May 13, 2024

They always have what I'm looking for at a good price.

Date of experience: May 3, 2024
New Hampshire
1 review
0 helpful votes
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It was quick and easy!
May 13, 2024

It was quick and easy! Hopefully the product will be up to my expectations

Date of experience: May 3, 2024
North Carolina
1 review
0 helpful votes
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So glad I found this site found alot of the movies I've been looking for at a good price

Date of experience: May 3, 2024
New Jersey
1 review
0 helpful votes
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The items in the order were all shipped quickly and arrived within a week.

Date of experience: May 3, 2024
South Carolina
2 reviews
0 helpful votes
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Love Alibris, only had one problem where a seller stated book was hardcover and it was a paperback.

Date of experience: May 3, 2024
California
2 reviews
0 helpful votes
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Lots of what I'm looking for in good or new condition for less than retail!

Date of experience: May 3, 2024
Virginia
1 review
0 helpful votes
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I'm just getting used to the format and where to find things.

Date of experience: May 3, 2024

I wanted to look for similar dvds but didn't knew how to continue shopping on your site.

Date of experience: April 7, 2024
Ohio
1 review
0 helpful votes
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Love the range in prices
May 13, 2024

Love the range in prices. I love being able to purchase a book and not break the bank!

Date of experience: May 3, 2024
Oregon
1 review
0 helpful votes
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You let me know you found a book I was searching, had it at a very good price, and the purchase experience was completely trouble free. The payment page is easy to navigate, the pages loaded quickly.

Date of experience: May 3, 2024
Arizona
1 review
0 helpful votes
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Excellent online book store
May 13, 2024

I ordered books out of print and received great copies very inexpensive and in great condition.

Date of experience: May 3, 2024
Canada
1 review
0 helpful votes
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Book was received in great condition as advertised. Delivery time was reasonable considering cross border postal service.

Date of experience: May 3, 2024
Missouri
1 review
0 helpful votes
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Good service
May 13, 2024

Book in good condition, arrived quickly. Overall good service.

Date of experience: May 3, 2024
Florida
2 reviews
0 helpful votes
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I could not use the coupon on my order not happy with that

Date of experience: May 3, 2024
Louisiana
1 review
0 helpful votes
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Love
May 13, 2024

Fast, easy, satisfied, recommend site future ordering

Date of experience: May 3, 2024