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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Interesting selection, often has books no one else does. Prompt, efficient service.
The book did not come damaged whatsoever and was delivered quickly.
After adding this to my cart I noticed a note that the item was no longer available but I went to my cart and checked out using Pay-Pal. After choosing my payment method I was reverted back to Alibris to make the payment, something I never had to do on other sites, very confusing on both accounts.
Website is easy to navigate and prices are good. The selection is also very good.
After unclicking the "Billing and Shipping Address are the same" button, it was unclear which address you should enter. Once I entered the shipping address there and discovered it should actually have been the billing address, it was almost impossible to change it.
Alibris is the only place I go. A great plan to support independent booksellers around the country.
Every book I have searched for was available and shipped out quickly. The shipping fess, which are always very reasonable were often higher than the price of the book but those prices plus the shipping fee still was a good bargain. Buying a book for $2 or $3 and sometimes less is not to be found anywhere else.
The books I have purchased were just as described (fair. Acceptable, etc) only one was not. I had ordered a new book and a used copy was sent but this error was very quickly resolved.
I always easily find what I am looking for.
Tried to say above - Wait was longer than normal and in one order - book was in very poor condition and had to be discasrded
I have always received excellent service and follow-up, such as updates, from Alibris.
When I read a reference to Katherine Anne Porter's "Pale Horse Rider" a trilogy set during the 1919 Influenza epidemic when masks were in general use, I was able to get a copy from Alibris without difficulty or great expense. I have never failed to receive a book I ordered.
Your interface is a bit clunky, but it gets the job done. I very much appreciate being able to buy used books from independent sellers.
The packaging for the books was not sufficient, the books could be seen through the packaging and the corners were damaged.
Excellent book in very good condition, arriving on time.
Great prices and accessible user friendly website.
Mostly a good experience however an occasional glich on your website which prolonged the ordering process
Expecting excellent service as usual.
Was not disappointed.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

