Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,015
value
12,398
shipping
12,388
quality
12,382
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Jamalee E.
Unfollow Jamalee E.
Share Review
Report Review

Great selection
May 31, 2024
Updated review

Great selection. Everything is always easy to find. I love the affordable prices too.

Date of experience: May 21, 2024

Always a good selection of books
March 2, 2022
Previous review

Always a good selection of books. This is one of my go-to sites for hard to find books.

Date of experience: March 2, 2022
District of Columbia
1 review
0 helpful votes
Follow Derek I.
Unfollow Derek I.
Share Review
Report Review

Best source for movies
May 31, 2024

Great source for older hard to find dvds. Have used it several times and never missed.

Date of experience: May 21, 2024
Georgia
1 review
0 helpful votes
Follow daylan P.
Unfollow daylan P.
Share Review
Report Review

Amazing as always
May 31, 2024

Prices are always great and below retail price and shipping is just as good. Always packaged nicely, so im never worried my books will arrive damaged.

Date of experience: May 21, 2024
Virginia
1 review
0 helpful votes
Follow Elizabeth W.
Unfollow Elizabeth W.
Share Review
Report Review

Quick and Easy
May 31, 2024

Quick and Easy. Really like that I don't have to "join up" to be able to buy books here.

Date of experience: May 21, 2024
Kansas
1 review
0 helpful votes
Follow Michael D.
Unfollow Michael D.
Share Review
Report Review

Thank you for the quick and easy service and for providing books which are both affordable and in great condition.

Date of experience: May 21, 2024

Thank you for a user friendly system
April 26, 2024
Previous review

Thank you for a user friendly system.

Date of experience: April 16, 2024
Nevada
1 review
0 helpful votes
Follow Steven O.
Unfollow Steven O.
Share Review
Report Review

You've raised your shipping charge, and you're demanding $#*!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 21, 2024
South Dakota
1 review
0 helpful votes
Follow Tim S.
Unfollow Tim S.
Share Review
Report Review

Very Easy
May 31, 2024

Very Easy. Appreciate the PayPal Checkout as Guest option. Aesthetics

Date of experience: May 21, 2024
Illinois
1 review
0 helpful votes
Follow John N.
Unfollow John N.
Share Review
Report Review

I wish it were easier to shop at one or two stores
May 31, 2024
Updated review

I wish it were easier to shop at one or two stores -- to set the search function to search only within the collections of Store A or Store B (because that's where I found my top choice book, and I want to buy some more to make the shipping worth it.)

Date of experience: May 21, 2024

Lots of screen refreshes
April 17, 2024
Previous review

Lots of screen refreshes -- when I move an item from my cart to my Wish List, I should not have to navigate back to my cart.

Date of experience: April 7, 2024
Texas
1 review
0 helpful votes
Follow Christian S.
Unfollow Christian S.
Share Review
Report Review

I saw a book
I bought a book
Bla bla bla bla bla bla bla bla bla bla bla

Date of experience: May 21, 2024
Minnesota
1 review
0 helpful votes
Follow Carter I.
Unfollow Carter I.
Share Review
Report Review

It was easy to find the book I was looking for, the seller was listed and my order went through swimingly.

Date of experience: May 21, 2024
Illinois
1 review
0 helpful votes
Follow Madeleine C.
Unfollow Madeleine C.
Share Review
Report Review

Easy website to use
May 31, 2024
Updated review

Easy website to use. Plentiful selection. Always satisfied.

Date of experience: May 21, 2024

Quick, easy, straightforward
October 4, 2023
Previous review

Quick, easy, straightforward

Date of experience: October 4, 2023
Ohio
1 review
0 helpful votes
Follow Stephanie P.
Unfollow Stephanie P.
Share Review
Report Review

Easy to use; wide selection within my selected titles. Great prices for a retired person's income.

Date of experience: May 21, 2024
Arizona
1 review
0 helpful votes
Follow Melanie A.
Unfollow Melanie A.
Share Review
Report Review

I received my DVDs in time
May 31, 2024
Updated review

I received my DVDs in time for my purposes. All but one were if perfect working order with minimal scratching on the boxes. One DVD did end up having a scratch that interfered with the playback in the very middle of the movie. We decided to test them all before keeping them.
I had an issue with a previous item, a piano workbook where the last 12 pages were missing. I had also had a previous issue with a used workbook being 20% written in. Some sellers are more honest about the condition than others. It would be great if they included actual product photos.

Date of experience: May 21, 2024

Good value
January 24, 2024
Previous review

Good value. Usually good condition.

Date of experience: January 24, 2024
Oregon
1 review
0 helpful votes
Follow James M.
Unfollow James M.
Share Review
Report Review

Easy website, good prices, several sellers, availability of book,

Date of experience: May 21, 2024
Oklahoma
1 review
0 helpful votes
Follow Skyler U.
Unfollow Skyler U.
Share Review
Report Review

Good
May 31, 2024

Good. I got a used book, web site easy to use. Excited to get my book!

Date of experience: May 21, 2024
New York
1 review
0 helpful votes
Follow Melissa R.
Unfollow Melissa R.
Share Review
Report Review

My first book ordered in over 10 years was described accurately and the shipping was very quick. Arrived in nearly perfect condition and I'm very happy with the seller.
I just placed my 2nd order and waiting for a confirmation.

Date of experience: May 21, 2024
California
1 review
0 helpful votes
Follow Syd P.
Unfollow Syd P.
Share Review
Report Review

Book was shipped same day as ordered, arrived 10 days later. Was a great price with minimal usage, would reccomend!

Date of experience: May 21, 2024
Washington
1 review
0 helpful votes
Follow Marie I.
Unfollow Marie I.
Share Review
Report Review

Easy, books in great shape
May 31, 2024

Easy, books in great shape. Will look here for more books in the future

Date of experience: May 21, 2024
Canada
1 review
0 helpful votes
Follow Monique K.
Unfollow Monique K.
Share Review
Report Review

Easy and straightforward
May 31, 2024

Easy and straightforward. Good selection of books and the descriptions are clear.

Date of experience: May 21, 2024
New York
1 review
0 helpful votes
Follow Wendy B.
Unfollow Wendy B.
Share Review
Report Review

Always excellent
May 31, 2024
Updated review

Always excellent. The inventory is chock full of options, details, titles and authors of a gazillion different types of books.

Date of experience: May 21, 2024

Clearly marked and great big inventory
September 13, 2022
Previous review

Clearly marked and great big inventory

Date of experience: September 13, 2022