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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,456
shipping
12,446
quality
12,440
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Idaho
1 review
0 helpful votes
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It's so easy shop and purchase on Alibris!
June 6, 2024
Updated review

It's so easy shop and purchase on Alibris! I always seem to find exactly what I'm looking for.

Date of experience: May 27, 2024

I was very pleased with my Alibris shopping experience.
March 3, 2024
Previous review

Website is very easy to navigate. Found what I was looking for at a good price.

Date of experience: March 3, 2024
New York
2 reviews
0 helpful votes
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Good price especially with $20 coupon and there was free shipping on 2 books.

Date of experience: May 27, 2024
North Carolina
1 review
0 helpful votes
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Easy to find the titles I want, and the editions I want. No sponsored items cluttering my search returns. Actual sellers with real addresses, not ghost storefronts.

Date of experience: May 27, 2024
Missouri
1 review
0 helpful votes
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Quick and easy to navigate; with plenty of information about the item.

Date of experience: May 27, 2024

Great experience
June 1, 2021
Previous review

Great experience

Date of experience: June 1, 2021
Maryland
2 reviews
0 helpful votes
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Free shipping is misleading
June 6, 2024
Updated review

Free shipping is misleading. I often order but will order two or three books that do not get me to the $35 free shipping.

Date of experience: May 27, 2024

Navigating the books i want to order in multiple copies with shipping cost

Date of experience: May 9, 2024
Pennsylvania
1 review
0 helpful votes
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No issues, easy checkout
June 6, 2024

No issues, easy checkout. Appreciated being able to check out as a guest but could create account afterward just by adding a password

Date of experience: May 27, 2024
Washington
1 review
0 helpful votes
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Awesome
June 6, 2024
Updated review

Alibris is always my go-to bookstore. Great selection & fast shipping!

Date of experience: May 27, 2024

You always have everything I'm looking for!
April 4, 2023
Previous review

You always have everything I'm looking for! Love your site!

Date of experience: April 4, 2023
District of Columbia
1 review
0 helpful votes
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Easy to use
June 6, 2024
Updated review

Really like the Alibris web site. Easy to use; can find gently worn used books, or new, at a great price. Usually shopping for a family member in a rural area without independent bookstores. Can find what they want here.

Date of experience: May 27, 2024

Lost my first cart when I tried to login
December 7, 2023
Previous review

Lost my first cart when I tried to login. Ordering second time around was a bit faster. Thanks!

Date of experience: December 7, 2023
Washington
1 review
0 helpful votes
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I've used Alibis before..
June 6, 2024
Updated review

I've used Alibis before. Really good prices and dvd condition

Date of experience: May 26, 2024

Quick password reset
March 28, 2024
Previous review

Quick password reset

Date of experience: March 18, 2024
Michigan
1 review
0 helpful votes
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Very convenient site bringing both seller and buyers together. It's a very useful tool when utilized by all!

Date of experience: May 26, 2024
California
1 review
0 helpful votes
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Easy to find what I want, options available, and a breeze to shop! Thank you!

Date of experience: May 26, 2024
Colorado
3 reviews
1 helpful vote
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Amazing access to so many books! I found a book that is not popular but was available at alibris

Date of experience: May 26, 2024
Oregon
1 review
0 helpful votes
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The tax rate is incorrect
June 6, 2024
Updated review

The tax rate is incorrect. My tax rate at my address is 8.1%, not 8.7%

Date of experience: May 26, 2024

My Sales tax rate is 8.1%
December 13, 2022
Previous review

My Sales tax rate is 8.1%. I understand that it is difficult figuring out all of these, but companies like Avalara help figure out sales taxes for companies like yours.

Date of experience: November 13, 2022
Washington
2 reviews
0 helpful votes
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Always available and great quality with assortment of inventory.

Date of experience: May 26, 2024
Arizona
1 review
0 helpful votes
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Excellent—no issues locating and ordering these books, and I do appreciate the items being reserved in my cart while I debated purchasing more.

Date of experience: May 26, 2024
Georgia
1 review
0 helpful votes
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Postage is too high and it is not shown until end...
June 6, 2024
Updated review

Postage is too high and it is not shown until end Please enter at least 50 characters. You have to be kidding Your are not worth 50 characters
Are you sure? Benefits of our free follow up service include order confirmation, additional feedback options, and convenient customer care resolution services should any issues arise. You are crazy

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: May 26, 2024

No place to put SO #, just praying it get to him
April 25, 2024
Previous review

No place to put SO #, just praying it get to him

Date of experience: April 15, 2024
New Mexico
1 review
0 helpful votes
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Easy to find merchandise with good details
June 6, 2024
Updated review

Easy to find merchandise with good details. The senders list information about their business which is also very helpful.

Date of experience: May 26, 2024

Easy to find
January 1, 2024
Previous review

Easy to find

Date of experience: January 1, 2024
Nebraska
1 review
0 helpful votes
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Easy transaction
June 5, 2024

I had a very specific book sent to me in under two weeks. I was very satisfied that the website was easy to navigate. The price was more than fair. Thank you.

Date of experience: May 26, 2024
Michigan
1 review
0 helpful votes
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Found (difficult-to-find) books and ordering was easy. As usual, I wish shipping charges were cheaper...

Date of experience: May 26, 2024

I don't understand why only one bookseller went to...
September 16, 2023
Previous review

I don't understand why only one bookseller went to consolidated shipping. I had two different booksellers that I bought more than one book from in this order. (#72348729 - Elizabeth Brinker ph. (989) 662-2207.

Date of experience: August 17, 2023
Ohio
2 reviews
0 helpful votes
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It took a while but I finally figured out what was needed from me!

Date of experience: May 26, 2024