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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I was hunting for this book at a reasonable price and found it on your site with no effort
Shipping address edits and additions are inscrutable or work poorly
Relatively easy, but receiving addresses have odd combinations of names I have used to send books, and address is sometimes confused with previous orders.
The transactions was quick and easy. The website was easy to navigate.
Had to re-enter password -- maybe a typo the first time but no way to check what I had entered.
I was able to order the book I wanted in relatively good condition for a small amount
Love your site. First place I turn to when I find a new author to read. Thanks for all the great books!
You guys are great! First place I go to for my books!
Always love alibris! This is a trusted site to fine rare materials.
I love using Alibris - I usually find what I'm looking for at a fair price.
Very easy ordering good pricing ease and value had products I was looking for
Thank you for giving me easy access to books from out-of-print to new.
I am grateful that copies of books from single sellers are being gathered together. Thank you!
Concise and based on facts and not opinions. Brief, yet provides good overview of the great community that continues to serve humanity despite itself being subjected to cruelty by the State of Hindustan, or India as it is known in the west.
This is not a complaint, just advice: Read the description thoroughly and if something seems amiss, ask the seller. Examples: It says it's hardbound but you're pretty sure the book was only ever issued in soft cover. Or, there are sixteen editions of the same cookbook title, and the photo of the cover doesn't match what you think that edition should look like. Or, to be certain whether bonus materials like CDs are still with the book. Mistakes can be made in the inputting and it's better to sort it out beforehand.
Read descriptions carefully and if any details seem to conflict, be sure to contact the seller to confirm what item is being sold. For example, sometimes the picture will be of one edition and the listing will state a different edition. Or a picture of a mass market paperback will state that it is hardcover.
I ordered a book over a month ago that I didn't receive, most likely got lost in the mail. The issue was I didn't get a tracking number, and I wasn't hearing back about it after the order was made for a tracking number, or my initial inquiry with the seller on the site. I did get an email at the time to wait 24-48 hours if I didn't hear back (I waited a week since I was busy). I got back this morning and just reordered the book along with trying again to reach out to someone with alibris (I replied to that email and left an annoyed review). Ultimately, I did get someone getting back to me asap and the refund applied (best possible outcome for the situation). I do appreciate when I hear from people on an issue, and this was resolved okay (I wish I could have gotten a better copy of the book, but I'll take what I can get for now).
I received my book in a quick fashion. I am happy with the slightly used version that I received.
So many good books, and reasonable. Shipping a little high tho.
Saved on shipping so that was good. Nice to have the company tell you how to save money
Easy to navigate the service. Good selection of products. Fair pricing.
A+ easy-to-order shipping and handling were appropriate prices. Will use services again.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

