Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had a coupon, but the coupon field didn't appear in the cart. I looked through your FAQ and didn't see any reason why it shouldn't appear. I continued with the purchase because I'm in a rush, but I am annoyed that I couldn't apply it without explanation on the checkout page or FAQ.
I love your prices. Your shipping is a bit much, But it equals out compared to The original cost of the books. Thank you so much.
The book arrived in the excellent condition as advertised... great price, superlative service. Whenever I, or friends, are looking for a particular title, Alibris is my go to recommendation.
I appreciate this resource, when needing an out of print book.
Have used Alibris for a few years. Today they had the best price for the book I wanted. Alibris is a trusted supplier.
Great service and inventory! Have used this company for a long time. Consistent greatness!
Shipping as much or more than the books themselves but worth it all to recycle!
Very satisfied with availability and service; shipping was fast and reasonable.
Super prices! Easy process! Availability of requested book.
I like the cart organizer, made it easy and saved me several dollars
Very fast and easy! I was looking for Mastering the Art of French Cooking Volume 2 for a low price. I had no trouble finding it here and placing an order.
I needed several books and it was took me some time to figure out how to increase the quantity desired to more than one.
No problems. Everything was fine. No problems. Everything was fine. No problems. Everything was fine.
Clear, quick, trouble free. No request for double entry of information.
Huge variety, great prices, beyond easy to use! I love this!
Easy ordering, prompt delivery. A great way to save on book purchases.
It was fine. I don't know what else you have to know and I despise surveys.
It is always quick work to find and order in Alibris. Many times, I found books at Alibris that were out of stock at other sources or out of print.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

