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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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I received the wrong title before receiving the correct one. Prices from the same seller fluctuate wildly - one day the price is $1.00, the next day it's $29.00, then it reverts to $1.00 again.
I received an incorrect title on an earlier order as well but was able to find the title on a different site. Given a choice I'd use a different source but Alibris was the only site carrying the out of print titles I wanted. Fortunately their customer service assisted in resolving the problem and I received refunds for the incorrect orders but it was a lot of unnecessary hassle.
For an old book it was in such a great condition and it was carefully packaged. Thank you!
I can often find the book I want at the price I like at Alibris. The service has always been good. They are definitely on the list of options when looking for a book.
I ordered a book my book club was going to read and was notified of its arrival shortly after I ordered it.
However, it did not arrive as scheduled and I feared it had been sent to my former address, although I believe I had corrected the address when I ordered the book. Alibris responded to my notification that the book had not arrived, right away. Three days later the book arrived, and in good condition. I still don't know what happened but I was very pleased that the "business" required to help the transaction was completed by e-mail and with minimum bother on my part. I appreciate that Alibris trusted me throughout the entire process. Janice Shaffer
Ordering on line was easy, I was updated about shipment,
Book arrived and is very good condition
Great service. Timely customer service. Affordable import to Canada.
I was very happy to find this book, which I had been looking for for a long time. It was at a very affordable price and in excellent condition.
I had a concern about the shipping at one point but contacted the seller who put me in touch with Alibris. Both the seller and Alibris reassured me that everything was going as it was supposed to, and that I should get my order within the predicted time frame, which I did.
I have ordered books from many different vendors through Alibris over the years. I have had no problems yet. The books come in the described condition, and I am often pleasantly surprised that they are in better condition than I expected. It's easy and quick to order through Alibris.
Easy searching, multiple listings, good prices and quick shipping
I put over $39 of books in my cart and did not get free shipping. There was no easy way to find out why or any way to tell me how much more to spend to get free shipping. Very annoying and I just ordered the books I came for. I'm going back to Thriftbooks.
Shipping costs are getting high. I don't need these that quick. Go to media mail option PLEASE.
I always have a good experience with this site. I just wish their shipping was lower.
Easy-to-follow guidelines and good item descriptions. Plus, nice bold prints and colors on the webpage, too.
Fast and convenient. The shopping experience was easy and enjoyable.
First time purchasing through Alibris. Took some exploring to understand how it's set-up but understood the structure quickly. Hope to continue purchasing used books this way in the future.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

