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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,707
shipping
12,697
quality
12,691
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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Third Time Is The Charm
June 28, 2024

I received the wrong title before receiving the correct one. Prices from the same seller fluctuate wildly - one day the price is $1.00, the next day it's $29.00, then it reverts to $1.00 again.
I received an incorrect title on an earlier order as well but was able to find the title on a different site. Given a choice I'd use a different source but Alibris was the only site carrying the out of print titles I wanted. Fortunately their customer service assisted in resolving the problem and I received refunds for the incorrect orders but it was a lot of unnecessary hassle.

Date of experience: June 17, 2024
California
2 reviews
0 helpful votes
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For an old book it was in such a great condition and it was carefully packaged. Thank you!

Date of experience: June 17, 2024
Florida
1 review
0 helpful votes
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A+++
June 28, 2024

I will definitely be back when in search of books for my college courses and more,

Date of experience: June 17, 2024
New Mexico
1 review
0 helpful votes
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Good service
June 28, 2024

I can often find the book I want at the price I like at Alibris. The service has always been good. They are definitely on the list of options when looking for a book.

Date of experience: June 17, 2024
Kansas
1 review
0 helpful votes
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Alibris Always Comes Through
June 27, 2024
Updated review

I ordered a book my book club was going to read and was notified of its arrival shortly after I ordered it.
However, it did not arrive as scheduled and I feared it had been sent to my former address, although I believe I had corrected the address when I ordered the book. Alibris responded to my notification that the book had not arrived, right away. Three days later the book arrived, and in good condition. I still don't know what happened but I was very pleased that the "business" required to help the transaction was completed by e-mail and with minimum bother on my part. I appreciate that Alibris trusted me throughout the entire process. Janice Shaffer

Date of experience: June 17, 2024

The experience was quick and easy!
May 7, 2024
Previous review

The experience was quick and easy!

Date of experience: April 25, 2024
Missouri
1 review
0 helpful votes
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Response to order
June 27, 2024

Ordering on line was easy, I was updated about shipment,
Book arrived and is very good condition

Date of experience: June 17, 2024
Canada
1 review
0 helpful votes
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Great service. Timely customer service. Affordable import to Canada.

Date of experience: June 17, 2024
Canada
2 reviews
0 helpful votes
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I was very happy to find this book, which I had been looking for for a long time. It was at a very affordable price and in excellent condition.
I had a concern about the shipping at one point but contacted the seller who put me in touch with Alibris. Both the seller and Alibris reassured me that everything was going as it was supposed to, and that I should get my order within the predicted time frame, which I did.

Date of experience: June 17, 2024
Minnesota
1 review
0 helpful votes
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No problems yet
June 27, 2024

I have ordered books from many different vendors through Alibris over the years. I have had no problems yet. The books come in the described condition, and I am often pleasantly surprised that they are in better condition than I expected. It's easy and quick to order through Alibris.

Date of experience: June 17, 2024
Arkansas
1 review
0 helpful votes
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Easy to navigate website and ordering, checkout and payment easy

Date of experience: June 17, 2024
New York
2 reviews
0 helpful votes
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Multiple copies of a book
June 27, 2024

Easy searching, multiple listings, good prices and quick shipping

Date of experience: June 17, 2024
District of Columbia
1 review
0 helpful votes
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You had an old CD my dad would like, good price, reasonable shipping, and checkout was simple. So far, so good.

Date of experience: June 17, 2024
New York
1 review
0 helpful votes
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Easy to find what I am looking for, great selection of titles

Date of experience: June 17, 2024
New York
1 review
0 helpful votes
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I put over $39 of books in my cart and did not get free shipping. There was no easy way to find out why or any way to tell me how much more to spend to get free shipping. Very annoying and I just ordered the books I came for. I'm going back to Thriftbooks.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 17, 2024
Arizona
2 reviews
0 helpful votes
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Shipping costs are getting high
June 27, 2024
Updated review

Shipping costs are getting high. I don't need these that quick. Go to media mail option PLEASE.

Date of experience: June 16, 2024

Easy
April 3, 2024
Previous review

Easy. Nice layout for searching

Date of experience: March 23, 2024
Florida
1 review
0 helpful votes
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I always have a good experience with this site. I just wish their shipping was lower.

Date of experience: June 16, 2024
Puerto Rico
1 review
0 helpful votes
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There's not a lot of books avaiable in the store and the prices of the ones avaiable goes up very quickly.

Date of experience: June 16, 2024
Michigan
1 review
0 helpful votes
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Easy-to-follow guidelines and good item descriptions
June 27, 2024
Updated review

Easy-to-follow guidelines and good item descriptions. Plus, nice bold prints and colors on the webpage, too.

Date of experience: June 16, 2024

Fast and convenient
February 2, 2024
Previous review

Fast and convenient. The shopping experience was easy and enjoyable.

Date of experience: February 2, 2024
Arkansas
1 review
0 helpful votes
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Timely done!
June 27, 2024

I received my books fairly quickly. The books were in good condition

Date of experience: June 16, 2024
California
1 review
0 helpful votes
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First time purchasing through Alibris. Took some exploring to understand how it's set-up but understood the structure quickly. Hope to continue purchasing used books this way in the future.

Date of experience: June 16, 2024