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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
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The rating of the book I ordered was acceptable, but the book I received had no wear, markings, or bent pages! I was very pleased, and it came within the expected time of delivery
I ordered the hardcovers of Shadow and Bone and Red Queen. While SAB came in excellent quality as described, can't say the same for Red Queen. RQ was a really jacked quality where description had put it at Good, it was more of an Acceptable quality.
Great condition. No issues and came on time. I love buying books from Alibris.
Great price for the book I needed. It was easy to find. Thank you!
My experience was fine so far but the TRUE test is once you've received your pkg with no extra problems...so now let's see
I always get top service from alibris, and that's why it's my go-to place for used books I can't find locally
Shipping always doubles the cost of a book which as to be taken into account in my decision to buy it.
Easy to use website, good description of condition of books plus others to choose from
You had the hard-to-find book I wanted at a reasonable price.
I found the books I want at a good price.
It was nice to have access to such a large plethora of used books. I was shocked at how quickly they arrived and they were all in the exact condition as they were described.
Easy, clear, and fast website. Had the used textbook I needed.
Was easy to find the out of print book that contains Dream cards easily online.
I love how Alibris rates the shape of the books and they are reasonably priced.
I know Alibris is a safe site from which to order books. I've never had a bad experience. Books always come within the specified time.
The book I ordered arrived promptly in good condition. Altogether an excellent experience.
Found it difficult to manage change in shipping address without changing billing address
I found the book I wanted and it arrived in a timely manner and in good shape.
I would like to delete an old address for me and I could not figure out how to do that.
I nearly always find what I seek at Alibris. Easy check out system.
Don't always find all the books I search for, but I do find most of them at reasonable price points.
The online shopping experience was great. I just placed the order. Now I hope that when the books arrive there and the conditions that were described.
Because Alibris doesn't accept Apple Pay the transaction security is not as secure as it could be.
Tracking order indicated that the book was delivered in California, but I live in Canada. I received about 2 weeks after the tracking info said it was delivered to California. It required me to contact the support group at Alibris. It did arrive, but I didn't appreciate the distress caused by wrong tracking info. Assistance was very good and rest of experience was fine.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

