Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Shipping as much or more than the books themselves but worth it all to recycle!
Very satisfied with availability and service; shipping was fast and reasonable.
Super prices! Easy process! Availability of requested book.
I like the cart organizer, made it easy and saved me several dollars
Very fast and easy! I was looking for Mastering the Art of French Cooking Volume 2 for a low price. I had no trouble finding it here and placing an order.
I needed several books and it was took me some time to figure out how to increase the quantity desired to more than one.
No problems. Everything was fine. No problems. Everything was fine. No problems. Everything was fine.
Clear, quick, trouble free. No request for double entry of information.
Huge variety, great prices, beyond easy to use! I love this!
Easy ordering, prompt delivery. A great way to save on book purchases.
It was fine. I don't know what else you have to know and I despise surveys.
It is always quick work to find and order in Alibris. Many times, I found books at Alibris that were out of stock at other sources or out of print.
Thought the shipping time was a bit long & updates were inconsistent
I had a mixed experience shopping with Alibris. They have an amazing selection of books, including some hard-to-find titles, all at fantastic prices! That's definitely a big plus.
However, the shipping costs were a bit higher than I expected compared to other shops. Especially considering that the international tracking number only follows the package within the US. As someone in Hungary, this can be nerve-wracking, especially considering the reputation of the Hungarian Postal Service for occasional mishaps. Having a full tracking number would give me peace of mind.
The customer support wasn't quite as helpful as I'd hoped either.
Despite these drawbacks, I still find myself coming back occasionally because their book prices are truly unbeatable.
If they could address the shipping costs and offer full international tracking, I would definitely be a much more frequent customer! I know many other book lovers would likely feel the same way.
Overall, Alibris has a lot of potential, and with a few tweaks, they could be an amazing resource for bookworms everywhere!
On time, efficient shipping combined with receiving exactly what I ordered in the expected condition = Happy Customers.
I'm happy to say I'm one of those!
I always look first for Alibris. I like what you stand for. Keep it up!
Great website. Experience of searching for and finding book from multiple sellers was nice.
I came here looking for a long out of print book and walked away with 2 that I had been looking for. I could use a little more information on the condition of the used books, but overall I'm very happy with the ship times and price! Thanks!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

