On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibris UK Reviews Summary
Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to navigate website and buying process is simple to follow.
So far the ordering has been easy and the price of books very reasonable.
Purchasing process worked well. Only four stars because the "special offers" box should have been opt-in rather than opt-out.
Straightforward transaction, comprehensive book selection.
Easy to move around the website and good range of prices
It didn't give me the opportunity to register an account yet. If this is intentional it should have explained this.
Book price too high, and not allowed to combine multiple copies to save on shippling
Site easy to use, wish shipping was a bit cheaper the more books you buy.
Santana Claus has gifted me this book for Christmas. How yummy!
The shipping cost for the same seller should be lower. They should pack several items in the same parcel.
Good: searching is fast and it's a good search form.
Bad: clicking on a reseller -- taking long time and/or getting gateway timeout error.
Seems like you can't handle non-ASCII characters, in addresses for example.
I sent you an email a long time ago saying that I was having a great deal of trouble ordering. Your basket kept kicking me out saying my credit card details needed reviewing when they did not and have never failed me on other sites.
The site glitched out and removed everything in my cart when i tried to remove one item. Then, when i tried to re-add the items i'd lost, some were no longer available. When i tried to check out, the items that had glitched out from my initial cart had been re-added. After i removed those items, i tried to use the voucher code, and it said it was not valid, even though my order was above the amount of money i needed to spend for it to be valid. I paid full price without the code because i didn't want to lose my cart to a glitch again.
Albris is epic and i can find everything i want on here
Everything was just great. Search works really well and I found what I searched for.
Great experience using and ordering from your site.
Please give the choice of a reputable payment option like Paypal or Google Pay so I don't have to give my card details to a random website that's more easily hacked. Some ppl will not trust a site that doesn't give these options, I'm nearly there.
My shopping experience with Alibris has been always good!
Order a few items from Alibris now, never been an issue with ordering and delivery. Great service
Good search engine, structure and quick ordering process. Nice!
Huge selection, local shipping, fast service. Amazing!
Very helpful interface. Hope to receive the item intact.
I made a mistake in a previous order - notified seller immediately however several hours later the order was processes and shipped despite my request to cancel because I ordered the wrong item by mistake. I let you know immediately. I think it is appalling. Normal shops let people cancel if they made a mistake especially when shopping online not in person. Humans make errors. Your platform does not allow for it. I think it is poor service
Easy, and intuitive website. Excellent choice of title available.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members