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Alibris UK Reviews Summary
Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
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Got 3 books from the same seller, and got charge 3x the postage, when (i hope) they don't ship 3 different parcels...
Easy to find books. A bit disappointed that shipping cost is doubled, even if two books are bought from the same seller.
Easy to use, information clearly presented.
Order accepted then cancelled. Had to re enter all personal data and card details. No idea when book will arrive. All unsatisfactory so far.
I can't make out the difference between different editions of the book, which seem to have different content.
Directed to website from book finder. Easy to use.
Website easy to use and I'm pleased I have an alternative to the derelict corporate citizen that is amazon.
An efficient and economical way to purchase books.
I still can't change the billing address. I guess I could add the same card, then delete the other, if the robot will allow me to have two cards with the same number.
It was not clear which address, billing or shipping, I should add on the page with the credit card. I entered the wrong one, and was later not able to change it. Order has correct shipping (Yay) but incorrect billing address. Your fault, not mine.
Order form very easy to use and you have my book in stock.
I have been waiting for 2 months the book I ordered via Alibris and, besides the support I received from the Customer Service, I thought to get at least a bonus coupon to reorder the same item at a discounted price. In fact, it should be taken into consideration, that for two months I haven't had the chance to use the book because it wasn't delivered. Additionally, it must be possible to track the delivery of a purchased item: for any kind of reason, this was not enabled and I could not follow my book's delivery status. Overall, very disappointing. Nevertheless, I placed an order again of the same book via Alibris UK and got good assistance from the Customer Service.
I love being able to find a good range of second hand books. There is something wonderful about being able to give an old book a new home.
Great resource for hard to find books. Love giving a home to second hand books rather than buying new where possible.
Usually a great experience, but one book repeatedly got removed from my basket, not sure what the problem is, but quite frustrating. It's part of the series, right in the middle, so would have been really frustrating for the order to go through without it. When there is a prompt to say your order may have changed it would be really helpful to have an option to go back and add another item. It's easy to remove items, but no easy option to add to your order.
Just love having access to so many second hand books. Absolute life saver while I was studying for my Master's degree in lockdown with no access to the library. Never had a problem and was able to afford all the books I needed even though I hadn't budgeted for needing to buy so many of my own books.
The "Place your order" routine could be streamlined more.
Found it simple and easy to navigate site, quick to sort out
No fuss when ordering and find what i want
Found what I was looking for at a good price
Easy to find and a good price. No hassle and simple to use
As usual it was quick and easy to find the book I wanted. Great thanks
Quick and easy to find the books i wanted. Good website and simple to navigate
As before, easy checkout, good choice, sensible shipping price.
I can find many pre-owned or cheap books that I want to buy & read
Alibris have a great selection of pre-owned books
Good selection of books and films. Good price. Thanks
Good experience, except one dvd from USA still not arriving
Very pleased with your website. Shipping times are bit long though, compared with amazon.
You say that you occasionally ask to re-enter the payment information, when in fact the info given was wrong.
It's very easy to shop and find what I want. Plus the web site is very clear and attractive.
What? A quick message about your shopping experience so far...
A quick message about your shopping experience so far
Site easy to navigate and I found the book I wanted
Returning to your site I found it difficult to fill in the form. They say practice makes perfect so I must return more frequently in the future,
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members