On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Alibris UK Reviews Summary
Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Rejected my card though it's been fine before - had to enter same card again.
Easy to use, extensive range of books, very good prices!
Quick, easy, no-stress, informative!
I like the low tech and the no-push of 'featured seller'
No AmEx payment possibility despite offer from your side on your page!
S it afffects dsirability and relative value.ly very reliablein describing quality/cndition.value...
Being a return customer I wasn't expecting to have to go through filling everything in again.
Just found one of the CDs I was looking for.
Easy, smooth transaction went like clockwork, no problems.
Smooth transaction, no problems.to get a better deal
Payment seemed more clunky - and i appreciate push on media but i want to go straight to books!
Shipping far too expensive compared with many other book sellers and around the world; I wouldn't recommend shopping here unless you live in the UK, or a country where books can be posted to you at a sensible postage rate.
Quite easy but why you need county and town. Not needed in UK if living in a Town
The instruction "Press the Confirm Order button only once" is misleading and causes unnecessary anxiety, because it is usually necessary to press it twice (sometimes several times) to get it to work at all.
It is a great inconvenience that books on Alibris are no longer reliably (or apparently even mostly) signalled by BookFinder.
I enjoy alibirs because its not amazon and I like not sending money to billionairs if I can help it. I like knowing where the sellers are from.
Order would not update preferred shipping address so kept estimating an international shipping charge until I manually updated the shipping address.
As usual you have the book I want at a good price and the whole process is very straightforward.
Happy to find you have the books I want, and easy to find them, and good prices.
I contacted you on twice about an order not received, no reply.
Any chance of writing a note with book when it's a present?
Had a slight problem changing billing address and shipping addrss but thrilled you knew the uthor i want immediately
Too many windows to go through. Lack of colour in the website.
It would be handier if you showed prices including shipping.
Had the book I wanted when Amazon didn't.
Paying 2x shipping for two books from the same seller is a bit rough.
I have been purchasing books through Alibris for years now. I love the service, and I love supporting small shops.
Disfonctionnements répétés du site qui fait apparaître puis disparaître des exemplaires du même livre, vide intempestivement le panier, exige de changer à plusieurs reprises le mode passe; Temps perdu: au moins une heure.
So far very good. I used to use Alibris a lot some years ago but when I couldn't find the titles I wanted I went elsewhere. However, decided to once again start using Alibris and found the item straight away at a very good price. Thank you.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members