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Alibris UK Reviews Summary
Alibris enjoys a strong reputation among customers for its extensive selection of books, particularly rare and antiquarian titles, coupled with competitive pricing and reliable service. Many users appreciate the straightforward pricing structure and flat-rate shipping, which enhance their shopping experience. However, some concerns have been raised regarding the checkout process, including difficulties in changing shipping addresses and the requirement for lengthy reviews, which can be frustrating. Overall, while customers express high satisfaction with the platform's offerings, there is room for improvement in user interface and customer support aspects.
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I picked the wrong type of credit card when checking out, you deleted all the information and made me fill it in again. This was a pain in the arse. Literaally the only thing wrong was visa instead of mastercard, but you forced me to retype and recheck a 16 digit number. Utterly unnecessary
I was delighted to find copies of a 1960's cookery book. Easy to order and simple to sort. All good so far.
You must not pre-tick boxes relating to marketing.
Hard to retain UK site even when requested on search. Defaulting to US. Card payment 'rejected' as result of abbreviated first name but no clear path what to do next. Thankful CC company picked up and texted pathway to complete purchase safely. (I hope)
Too difficult to find the right edition. Vendors nee dto make thhis clear. Images should be immediately visible, not under a dropdown. Site is also ugly.
I am generally satisfied, I was just worried about the delay of my previous order so I am hoping that this one will be slightly faster to arrive.
So far it's been a good experience, easy to use and buy the book
Amazing selection of books, easy to use and browse, straightforward checkout.
Never sure if credit card details are with or without spaces!
This site is well made and easy to navigate, the books are sent quickly and there are no issues with the address and payment.
Found it frustrating that basket emptied itself having spent some time finding books to put in it and had to do it all again
Checkout with Billing address and shipping address a bit confusing.
Especially the popup with the long list of old addresses no longer in use.
Would be great to not only have the option to 'select' there, but also to 'delete'.
- input of credit card could be improved
- no amex?
Initial request for books by author came up with a children's book. I had to request under title to get the information I wanted.
Very clear and easy to make the order. Many thanks!
Finding the right books was very easy and intuitive
It's annoying the website doesn't remember my input in the payment details when I forget to fill out one of the form items
Shipping address should be editable in the first instance it is shown
Très bien, les frais de ports sont raisonnables, j'ai trouvé un livre d'occasion aux US que je ne pouvais pas trouver en France même neuf. J'espère réceptionner mon colis comme prévu.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members